We booked in advance and if you're going in school holidays I'd definitely recommend doing so. The website booking process was simple enough and no issues on arrival, although there's a £5 booking fee online which isn't massively obvious when booking. The kids all gave it 4 stars, the adults 3. It is an expensive hour (over £50 for a family of 5). The experience itself is pretty unique starting off on an underground boat ride on what is effectively an underground canal- it isn't a river and isn't subject to changes in flow according to rainfall. There are guides in costume who accompany you but the tour itself is pre-recorded played through speakers. These are on a timer so if you've any slow group members you can enter a cavern and the next element of the story has already begun and as such it can feel a bit rushed. They can also also sometimes be difficult to hear depending on how close you are to the speaker and any other conversations going on. The story uses fixed wax type figures illuminated in turn as the narrator (played through the speakers) progresses. Very young ones might find them a bit scary but the adults found them a touch disappointing and in need of a little refurbishment. The caverns in which the story is set are the unsung heroes. I assume they were created as part of the mining industry but they are truly spectacular and backlit. I'd love to have known how they were created. But you are well and truly underground and whilst permanently lit, it is dark. It also does mean it really is about 10 deg c down there even in a heatwave so pack a decent jumper and a raincoat might not be a bad idea either to accommodate roof drips! You come out the same way you come in on the boat but with a smoking dragon (warn the little ones) in the final bit. His smoke (dry ice?) then serves to create a misty spooky atmosphere on the way in (and out!) Worth doing at least...
Read moreAbsolutely fabulous, highly recommend to all families with kids 14yrs & under. We went with our 2 kids aged 5 & 13. They both loved the whole experience, and enjoyed every single bit, from the story & acting to the boat journey to walking through all the caves. It was very unique and something different to do. Yes the organisation is a little laid back - we booked for 2pm but had to wait around for 15 mins before actually starting - but still worth every penny. Strongly recommend wellies as the caves are quite wet and silt splashed up a lot when you walk. If you're an adult, you will most likely hit your head a couple of times so enjoy the helmets and make sure they're on securely. Do buy your tickets online as they are cheaper and because it was half term, though a weekday, tickets went quickly. Though the website says they are dog friendly, the actual boat ride & labyrinth experience is NOT, which is only listed in FAQs. We just left our pup in the car as it wasn't too long. It also says somewhere in FAQs that you can buy tickets for the maze online, but I don't think this is correct. I recommend arriving an hour or 2 early so you can browse the shops of the Corris Craft centre (all dog friendly except the chocolate shop), kids can also play in the playground & do the maze. When you arrive, check in at the labyrinth & buy your discounted maze tickets then - they are £4 each with labyrinth tickets as opposed to £6 each on their own. I trawled reviews searching for this ticket price but couldn't find it. It's great though & well worth the money. Also dog friendly. Lastly, book in any workshops with the Corris Craft centre in advance too as they get booked up...
Read moreI really wanted to give this a 5 however one small thing lost you that 5th star. All the good stuff first. This is a great activity in a beautiful part of the country. The set up with all of the quality craft shops is brilliant and allows you to make a longer visit (increased dwell time) and the fact that dogs are welcome everywhere other than the cave ( undrstandable) that is great.
The booking office staff were friendly and had us on their list. Clear info given on where to go and what to do.
The safety briefing was fun and engaging (often not the case) and the hard hats were numerous and clean.
The visit in the caves was really engaging, the guide (sorry no name given) was funny and appropriate to the setting. The audio was clear and the scenes were well light and in good condition.
The only thing that let it down was the staff member who led us from the tent to the safety briefing and down to the tunnels. There was no attempt to engage with any of the guests, no eye contact and very much a disconnected attitude. Whilst it could be out down to being young and maybe lacking confidence it certainly came across more as 'could not be bothered'. If it wasn't as funny it could have been rude. As the first person to meet the group this was a chance to sit the scene, get us excited or at least make us feel wanted, or thar our £50 was well spent. These first impressions can make or break an experience, thankfully the skills of iyr guide in the tunnels demonstrated exactly how it should be done. Maybe he could pass on some of his tricks of the trade.
We visited at 12.15 on Thursday...
Read more