Zip World Llechwedd — Attraction in Ffestiniog

🌟 Bounce Below Birthday Fun at Zip World – A Memorable Day with Room to Grow 🌟

We visited Zip World Bounce Below at Llechwedd for our daughter’s 12th birthday and had a brilliant time overall – a unique, energetic experience that the children (and participating adults!) won’t forget in a hurry.

⭐ Booking Process: We booked the Adventurer Party Package for 10 children, 2 participating adults, and 1 spectator adult. The booking over the phone was smooth and easy, with a helpful advisor who explained everything clearly. The adults bounced for free, which was a nice bonus, and car parking was just £3 per car (we had three in total).

⭐ Party Package (£28pp): This included 2 hours total party time, hot/cold food, a reserved party room, and a birthday gift for the celebrant (a hoodie and drinks bottle). We were given food options over the phone, but only allowed to choose one for the whole group. While we understand the logistics, offering a mix (e.g., two options) would have been more inclusive for varied tastes.

⭐ Arrival & Facilities: We arrived just before 12pm as instructed for a 12:30pm start. The check-in experience was smooth, and the lady on reception was lovely – although we were told we were “far too early” despite following the guidance. We were welcomed into the party room which was clean, well laid out, and perfect for hosting – with a kitchen area (not that clean and very cluttered), a music system, and even its own toilets (which unfortunately were out of order due to flooding earlier that morning).

⭐ Bounce Below Experience: Absolutely fantastic! After a well-run safety briefing, the group had around 1 hour and 15 minutes of bouncing, sliding, and exploring the underground nets. All the children and adults said it was “epic” and “the best party ever.”

⭐ Party Room Return & Food: When we returned to the party room, the table had been laid out with cups, napkins, and cakes and a jug of orange juice – but there was no staff member to greet or check on us, which felt like a missed opportunity for a more personal touch. Around 10–15 minutes later, a staff member came ask if we were ready for him to serve the hot food (we chose hotdogs and chips), which was good and well received. However, no one checked in on us during or after to see how things were going. A second juice option i.e., blackcurrant would have been great - this was resolved by finding a bottle

⭐ Birthday Gift Confusion: The included hoodie and bottle were a lovely idea but poorly handled. No one mentioned them until we asked. The reception staff weren’t sure, and we were passed around until we spoke to a shop team member who was also unsure. Eventually, we were shown some bottles to choose from and told we could pick a hoodie – but was told we could only have children's age sizes and up to an adults Small, and unfortunately, our 12-year-old is an adult medium/large due to her height (5ft 8"), we selected a large and after some kind negotiation, was kindly allowed the large. It would have helped to be given guidance on sizes beforehand.

🎈 Overall: We had a really positive experience – the birthday girl and her friends had an amazing time, and the venue itself is brilliant. With just a few tweaks to customer care (more staff presence, clearer communication on included items, and a bit more flexibility on food options), this would easily be a five-star party destination.

Would we go again? Absolutely – but we’d hope to see a few improvements to match the fantastic potential of the experience.

⭐ 4 out...

Visit Zip World Llechwedd as I took my daughter for her 18th birthday. I had to plan the day due to 3-hour travel time to and from site. As with any place you visit there are pros and cons, this was no different.

Pros:

Parking was fine with plenty of spaces and staff on hand to direct you.

Staff were lovely. No issues with checking in or being directed to where I needed to be for multiple activities.

First activity was the Titan (2x zip lines) Kitting up was easy with staff there to help (and take a photo of me and my daughter in our kit, thank you very much!) Safety briefing was spot on and detailed. Our driver of the truck was funny and great information given to us along the way to the top. Zip lines themselves were cool… definitely would do them again, if not a longer/faster one.

We decided to have a break after the first activity. Staff in the café were friendly and lovely to be served by them.

Second activity we done was the caverns. This was an adventure to say the least. Spending around 2 to 3 hours in caves? Yes please… Safety briefing was perfect along with us going through a short training section with instructor so he was happy we would be safe on our own. That activity was brilliant and going again!

We then had another short break before our last activity. Again, at the same café.

Third activity was the underground golf. The only pro I can get out of this was it looked really cool underground, and it wasn’t the normal mini golfing experience you would normally go to.

Cons:

Toilets just before the entrance and just inside the reception area are not the best. For the guys not so bad but I’m glad I’m a guy. They could do with a lick of paint or little refurb. These get used a lot because there is no toilets underground.

I had 2 cameras added to my Titan package to film the experience for me and my daughter. Unfortunately, my camera only recorded the first zip line. My daughter’s recorded both zip lines. Granted… when I spoke to staff, they put a refund request through (which is still ongoing)

Further to the above cameras, the quality of the video and photos is not good. I was hoping to combine all videos and photos, including some of my own, into a video for family and friends. It’s not good enough for something like YouTube. (I haven’t had chance to speak with Zip World about this yet)

Underground Golf is pretty pricy for what it is. I paid £50 for 2 of us and it is a mini golfing with 18 holes. After being on site for around 7 hours we both got bored quick.

Overall, would I go back to this site? Yes 100%. Would I do the same activities? Some of them yes.

Would I go to another Zip World site? Yes. Would I recommend it to...

AVOID!! Been coming here for about four years, never had to pay to park. This year there were signs, and yet another privacy infringing government camera. YOU WILL NEVER FIND THE PAY MACHINE!!! I wasted ten minutes each visit looking for a pay machine and one was not to be found anywhere, signage also failed to explain where one is expected to pay.

I've just received two wonderful £100 demands in the post, one of them from my birthday visit. Cheers.

I've spent over a grand with zip world and unfortunately, I will not be visiting one of their sites again.

I know I will get a reply explaining its a third party company and I must talk to them, and when I speak to said third party company I will get treated with arrogance and get nowhere. I've had this before when I got lost and was 10min late but they cared not, that it resulted in being forcefully relieved of half a grand at 6am one morning.

This is absolutely disgusting zip world, these companies are shameful, what I just stated happened to me, will now be happening to your customers who 'try' and fight their case.

Edit after seeing response

Yeah I saw the ring to pay, and I tried but had no signal.. it's wales. What an absolute p!ss take. I conversed with numerous visitors on the parking charge and nobody was any the wiser than me, at one point there were 5 of us walking about looking for a machine to pay. None of the staff asked if we paid parking when we checked in, and because I wasted time hunting a machine to pay we were late and rushing, BOTH TIMES. Also I never saw anything on any email about parking charges. Im going to struggle this month now because as per usual, when arguing such charges, the company disregard what you say and demand payment anyway, so here I am giving away £200 because I visited llechwed for my birthday twice.

I'm very sad that I won't be visiting any more zipworlds, its always been the highlight of my holidays every year since you opened. If I do decide to come again, I'll be removing my plates, as I can't pay...