Sent a complaint in a week ago as I am sick of the state of this place. I have had family members buried here for over 20 years and it used to be beautiful! However over the last 5 years it has gone down hill dramatically. I emailed the service Manager Andrew Milne directly and still one week later have had no reply!!! Clearly could not care less.

1. The toilets have been revolting for a good few years now and for at least the last 2 years have been unusable and quite frankly absolutely sub human and disgusting.
2. The grass – Every time I come, which is 2-3 times a year the grass is at a ridiculous level. It never was this way and has only been like it since Covid which seems to be the excuse for everything now. Every time I come it is at knee height and I have to bring sheers to cut around my loved ones grave, not acceptable! Especially when the front areas with the big grave stones, seen on entrance are always immaculate. It is clear priority is given to certain areas over others. The further in you go the worse it becomes. I appreciate hiring is tough right now but you don’t need experienced groundsmen to cut grass. The place looks a sight and it is deeply upsetting to family members. On what would have been my sons 21st birthday I was brought to tears at the state of where he is buried, to the point my partner went to find a groundsman and gave him £10 to do it for us. This is appalling and should not have to happen. When will you be employing enough staff to look after the grounds sufficiently.
3. Bins and taps – Are either missing, not provided or broken. Again basic levels of service that should be being provided
4. The skip! There is an unsightly, smelly skip which is clearly needed and of course you need this however it is constantly over flowing, smelling and just an awful sight. There used to be gates but again they are gone and have not been replaced in years
5. Traffic – This weekend it took me over an hour to leave the cemetery and over 30 minutes to get in. There was obviously a large service arriving and through no fault of their own the disruption caused by them trying to find parking was insane. People are parking all along the double yellows and this weekend both arches were blocked for at least 20 minutes causing awful and dangerous back logs on holders hill road. Again unacceptable, if there is a large service why is no one there attending to traffic and parking. People were reversing on to the main road in droves to free up space, funeral goers where directing traffic, it is dangerous and needs a system implemented.

This complaint was sent one week ago and I am yet to receive an acknowledgement let alone a response.