Wonder World Soft Play and Kids & Group Party Venue Falkirk — Attraction in Scotland

TL;DR: Great place to go with the kids, good food and plenty for the kids to do. The place is large and is very clean.

This is great big warehouse filled with awesome soft-play for children from very early on to older kids. We've visited for years, planned parties for our neices and nephews and now visit fairly regularly with our son.

There are three different sections, a baby and toddler area with a large ball pit and slides and a big-kids area with bigger climbing stuff, bigger slides with a go-kart track and sensory rooms where there are light and sound activities for the kids to enjoy.

The equipment is regularly cleaned and maintained after speaking with the staff and seeing them keep up with cleaning the main seating areas and banisters. The ball pit feels fairly clean too.

They have some ride-on pay-per-ride machines on near the front of the warehouse. (The Peppa Pig one constantly stops our little one from running around for at least half an hour .

We attend Perth wonder world at 4pm on the 27th of July 2021. If I could give less than one star I would! Service was shocking and niece broke her arm so badly that she's currently in hospital and will be there for days! Our fun trip started at the door when the guy couldn't find our online booking and dispite having our confirmation email didn't really want to let us in without a QI code and couldn't really be bothered to find out how to addmit us without it . Once we got in and discovered the lack of healthy or price friendly food we settled on what they had available only to find out that the kitchen was closing and there was hardly anything left. We payed far to much for pizza that the little ones didn't even want to eat and had to go up several times as half our order was missing. Our niece broke her arm coming out of the soft play area falling onto a clearly inadequate small and thin matt. No one came to help we had to ask for an ice pack which never got cold and still no one came to see us even though we had clearly said she was very badly hurt and needed to go to hospital . After we rushed her to the hospital we then reported the incident to a supervisor who took our information for the records. No apology or even an offer of refund was given. They did call the next day to check the details were correct and have been informed that she will be in hospital for some time and need an operation. They said they will look into the matter however in 5 years no child has hurt themselves on that matt. If there was a wider, thicker matt the issue would have been a bruse not a hospital stay and potentially nerve damage.!...

I pre booked and attended with my two young grandchildren ages 3 and 5 on tuesday 13th february, my first complaint was that we arrived at 10 am to be told the chef would not be there until noon and would have to put up with fast food rolls, noon was when our slot expired, the second was that they advertise free unrestricted access to the go carts ,this was a lie, three of the 4 go karts were not being used and the kids had to form a queue, i broached this with the manager and he said they couldn't use all 4 go carts as they were having charging problems with them, on a previous visit i found the same situation and at that time a member of staff used the excuse that they were having a party later that day and needed the three unused go carts to be fully charged. I informed her that i wasn't interested in the party and that i wasn't getting what i paid for, i was ignored. as we left at 12 noon i noticed that 2 of the carts were in use, they cant even be consistent with there lies. the soft play facilities are very good but the restricted cart situation wasted my kids day as they only got one turn on them, They are taking the full amount of cash £12,.95 per kid from the public under false pretenses and when they are broached they do not offer any discount for there failing to provide the promised facilities. in addition as i was leaving i was upstairs and being disabled tried to use the disabled lift, it was out of service with no signs showing that it was. my grandkids were very upset that they only got one go on the go carts i won't be bringing them back and in fact am considering making a complaint to...