Gambero Rosso — Restaurant in Scotland

Booked a last minute meal. Arrived for our time slot. A couple minutes wait to be seated, no big deal. Shown to our table. Booked for 3 and a highchair. No high chair had to find my own. That's fine there was one close by. Seated with no menus. Had our drinks order taken promptly. Upon arrival of our drinks had to ask for menus. A couple minutes after receiving the menus our first initial server comes to take our order. We say sorry we aren't ready yet. Server huffs away. By this point one of our children's banged there head on the table and I'm trying to console her. The dour face server at this point shouts something in Italian in our direction. Comes over again and asks if we are ready to order. No we say he huffs away again. At this point we should have up and left. Miserable man needs to learn some patience. We ordered just mains as we felt rushed. It's a shame the old man ruined the service from the get go otherwise we would have ordered three courses. But no way we're we spending money with service like his. Which is a shame as the other waiter was brilliant. In my opinion we were judged from the offset. The old man isn't child friendly and we definitely won't be back. I think retirement is needed, it's most likely his business, so instead of showing face in the restaurant and being grumpy just stick to behind the scenes pushing paper. Or take up a customer...

Lovely friendly restaurant my husband and I just felt that the staff were trying to do too much, instead of one person sitting you at your table, maybe someone asking if you would like a drink and obviously an assigned waiter/waitress to take your order and serve your table there was several different members of staff trying to attend us at the same time! Menu was lovely but I'm afraid the food didn't match expectations! To start we ordered a bottle of Chianti and the waiter corked it (normally if this is done they automatically bring another bottle) but he just wiped the top and put the opener back into the broken cork and poured the wine (our fault possibly for not requesting he open another bottle) starters were both lovely as was the garlic bread, but once the main meals arrived that's when it went downhill (I'm afraid) lasagne was tasteless even with black pepper and parmesan added, hubby's tagliatelle was hard definitely not Al dente and very dry! We probably should have complained but restaurant was busy (lots of regulars they all knew each other) and I don't like making a scene! We paid our bill and said "thankyou" but unfortunately we won't be...

We were there Sunday lunchtime, the food was delicious but the experience was completely let down by the service and awkward atmosphere in the restaurant. The waiter looked unhappy, grumpy and was totally unwelcoming. He sat us in a booth right next to another table even though there was plenty of space in the restaurant, didn’t give us enough time to decide what drinks we would like so just asked for water. Didn’t ask what actual drinks we would like when he came back for our food order, I had to quickly ask before he walked off with the menus. The food came out really quickly, we had starters and mains. The whole meal felt extremely rushed and not at all laid back which is the true experience you will have when visiting/ dining in Italy. The waiters were stood at the kitchen hatch watching us eat which made our family feel very uncomfortable. Didn’t stay for coffee or more drinks as to be honest I couldn’t wait to leave. Overall, very disappointing as the food was lovely and I was looking forward to eating there. Never in Falkirk but even if we were, we...