Jump In Camberley Trampoline Park (Formerly Gravity Force) — Attraction in Surrey Heath

First experience here, and boy, what mistake. Dont book a birthday party here no matter how good they make it sound online. They are vague af about what goes on, they tell you way later they want you to tell everyone to come 30 mins early and dont seem to take in what is being said and just repeat the same vague info. Taking initiative is non existent. It's literally run by a bunch of teenagers who acted more like a caddy than a host. You literally get one booth for 10 children AND their parents. In other words, no seating for adults. Told there were invisible "benches along the wall" on the opposite side where you can't see your children. BTW, There wasn't.

It's hot and stuffy as hell with no air con or fan, the tables next to us had rubbish and dirty socks on them for our veiwing experience ,the entire visit, that would have taken a member about 2 minutes to clean off and it wasnt that busy. Had to request for the so called "unlimited provided squash" when it was supposed to be there and ready for them and only offered the "unlimited slushies" at the last half hour, which is pointless because noone has time to request more than one serving. Staff were rude and dismissive and had a customer's guest clear the tables on the staffs behalf and dismissed again by another staff member when this is pointed out by 3 other unhappy guests. The fire alarms went off for them to tell us half way through evacuation that it was a false alarm. Error with food platters. When they returned with the correct one, the fruit platter looked as if its been cut a week prior.

The "party rooms" looked like an abandon dead ended alleyway in LA or an abandoned insane asylum with no air whatsoever or windows and if youre claustrophobic, this will be your worst nightmare. You are rushed like a mcdonalds burger on the assembly line, barely giving the children a chance to eat or take in the ghetto, dank , and dingey atmosphere, which is good because it gave torture room vibes. Not inviting at all. Oh and the "uv premium package" is a total scam. Some graffiti on the walls the size of an American closet, some weak blue light that barely made anything "glow", some music with some "uv" cups and plates you cant even take home. The "host" wasn't very enthusiastic and it would have been hard to get the kids ramped up even if she did try, even with the sugar boosts. That's the UV premium package, baby! Post Five nights at freddys, the kids were more confused than excited. Better off buying a party lazer disco light off Amazon and hosting your own party with a trampoline in your back yard.

Everyone wasn't too happy which embarrassed me. In the end , the staff showed they couldnt wait to get rid of us more than being actually sorry. Im only giving an extra star out of pity because at least the bouncing part wasnt jam packed. Better off getting a venue at an actual circus an abandoned haunted hospital. They are def overselling on their site. Another staff member told one of my guests my childs party wasn't there! Oh, and good luck going to the managers to ask for a refund or some sort of compensation for the terrible service, they are too cowardly to reveal their name to you. My child is going to remember this forever and so are her friends, Never again! Over £300 for less than mediocre service. Save your money and your dignity!

I was dealing with so much bs, I missed out taking the time to get pictures of my child on her birthday and even if I was offered my money back, it'll never be enough to replace what I can't get back. I thought pirates landing was lackluster but this place makes that place seem like...

UPDATE AT THE BOTTOM

This place isn’t even worth 1 star. I am still yet to be contacted with regards to a refund.

DO NOT BOOK A PARTY WITH THEM. Save your money, go somewhere else. I booked a party for my son’s birthday. We had invited not many children and the price was ridiculous but he desperately wanted a trampolining party and this one was convenient for the parents to travel to.

From start to finish the services was appalling. ALL members of staff were rude and arrogant. Greeted with no pleasant faces, were spoken to rudely and treated as if we were a problem being there. The woman who was “hosting” our party was looking very busy and rushed off her feet but was seen standing around talking for the majority of time. She was very blunt and rude towards not only myself but other mum’s of the children who attended the party. Even when much help was offered. I helped prepare the children with socks and getting them lined up ready to jump. Instead of interacting with the children and trying to make it fun (like it should be) she was shouting abruptly at them the whole time.

The place was filthy!!!!!! Jugs of water and juice provided were filled with an oily substance. ???? All children refused to drink. Absolutely disgusting and not acceptable. Every other table and chairs were covered in sticky drinks, wrappers and crumbs. Our guests had nowhere to sit.

The party room was right besides the toilets which as you can imagine STUNK. With a smell that bad I’d be shocked to know if they’d ever been cleaned.

The food was suppose to be presented to the children half an hour towards the end of the party. Their food didn’t come out until 15 minutes before the end, they were then rushed by the host again and told within 5 minutes that if they’d finished their food (their plates were still full) they could get up and put their shoes back on. To which a few people told their children to not worry about rushing and that they were perfectly fine to carry on finishing their dinners.

Of course I made a complaint to the manager to which I was offered a free jump pass to come back which in my opinion after everything is an insult. She forwarded everything on to the “operations manager” which took a week to hear back from, he asked for some time to review the emails passed back and forth from his team and I, which I respectfully said yes too and yet I am STILL waiting for a reply back now. This whole incident happened in January!!!! (We are now in March) Absolutely disgusting!!!

There are many, many more things that we had to experience that evening and not one person from their team are holding themselves accountable. They have not yet given me my money back and they’re continuing to ignore my emails now.

ADOID AT ALL COST. I’ll be taking this MUCH further.

UPDATE - since this review I have now been contacted by the operations manager with a sincere apology and everything has...

Went today for the first time with my 18 month old for toddler takedown session. Overall it was good but it can have some really easy fixes ti make it a much better experience.

Since it was our first time I had to buy the grip socks for it, my size was fine but they didnt have anything the size for my son, so I was told. Afterwards I saw several other children his age with fitting socks. I found this annoying as it is something I have paid for so if available I would like to have gotten the correct size.

The next issue is yes. Theres a safety locker to put your stuff but it is paid for, exactly what you want to see on your day, another price tag. I found this off putting as a lone parent with my kid and had to always divide my attention between my property and my child. Just an unnecessary distraction really.

My third issue with the day was its as if the staff dont actually know how toddlers work. Yes the instructions say 1 person per trampoline, however it is much safer for my 18 month old who does not know how to even jump let alone comprehend the safety video. With me on the trampoline with him I can ensure hes not running into other people, prevent other children from running into him, and also give him the correct confidence to experience a new activity. I was not the only person the staff spoke to about this. If this is an issue for it then why is it open from the ages of 1 years old? Do the staff fully understand the capabilities of the average 1 year old?

Overall it was a fun morning for my son and I and it did great in tiring him out for the morning. All the outlined problems I had could easily be fixed.

Stock the right size socks and other equipment you might be lacking for other activities for all the ages you welcome on site, also check the stock if that is the case which is what didnt happen for me I suspect.

Have similar locker styles to swimming pools when you can put in a pound and get a wrist key for your locker, or have it controlled by the staff at the counter. Plenty if alternatives to it really.

For the toddler takedown devise safety rules more befitting parent and child. The best safety option for a young child will always to be having their parent with them. They are their safety net and I'm sure theres ways you can incorporate that into the activity, something as simple as what I was doing with my child where I wouldnt jump on the trampoline but made it bouncy for him so he could have fun, as an example.

Again, this is my experience and what I had issues with and how I would fix them if I was over it. Would I go again? Yes, it was a fun day out and my son enjoyed it, however this points would prevent me from regularly going to it or recommending it as something more than an...