Abbey Mill — Attraction in Wales

It is in a nice setting and looked very interesting, it was one of the places on our list to visit and I was looking forward to exploring. Unfortunately we had a very poor visit and left early, missing our planned lunch there. We had a bit of a drive and quickly looked around planning how we were going to make our way round finishing with lunch. I needed to use the toilet but there was nothing signposted so I popped into the information desk. There was a very pleasant lady there who said she didn't know where the toilet was, suggesting I spoke to someone in the cafe. I went there and was told the nearest public toilets were up the road in the grounds of the cathedral. That's a car drive away, and then back. I asked if they had toilets and I was told they have but only for customers. As I was not planning to have lunch there for a while I'd have to wait. No order, no toilet. It was too early to eat, and so we left for the cathedral. I'm 67 and have never experienced such awful customer service. It's a place you are going to have to drive to, in our case for over one hour, and no toilet facilities and an inflexible...

I've been here before a few times and would have previously described it as average. But my last visit will be my last. First I here after sitting down that they won't serve on all of the outdoor tables, despite having signs starting only food from there may be consumed. Then once we move I go in to order, at which point I'm told they will come over to take my order. 15 minutes later I go in to ask again when they will take my order. The same person who I tried to order from the first time, who told us she would come over, then tells us we have to order inside. After that and also overhearing then tell another group they would be charged to pay by card (illegal since January), despite this not being written down anywhere. I left at this point as there are other cafes around the area which have more reasonable prices and friendlier staff. I will be reporting the illegal card charge to Trading...

Sunday 7th November- Awful service, really badly treated. We wanted to order but the lady with the purple arm cast behind the counter didn’t want to serve us to eat in, so she directed us to a table for take away to have our food outside. I went in to change my baby, this was also a drama, just really rude attitude from behind the counter. Anyhow, baby nappy sorted on broken change table (dangerous). I get back out to my husband and we start to eat at the takaway table the woman behind the counter told us to sit at. Blissfully unaware, she come running out shouting we’re at her precious table and we need to leave, it’s for paying eat in customers and how dare we. I’ve never felt so unwelcome or embarrassed. I won’t come back to this area again, it has ruined a lovely day out, I felt like crying. Having just started to get over post natal depression this was the last thing I...