Mountain Air Trampoline Park — Attraction in Albertville

This place is very unorganized and unprofessional.. we had a birthday party here last year and everything was fine, this year not so much. We booked it and had two people call to confirm. Both phone calls went as you know you have to pay for whatever extra kids show up outside of your paid package and adults also. Which I replied yes then I was asked if I wanted pizzas I said no, we hung up everything was fine. We get there take our own pizzas and chips in nothing was said that we could not bring our own food no where on their website, at time of confirming, or when we went in to pay the remaining balance and start setting up. We also brought all our own food last year. After all the kids get done jumping and we go to the room two workers came up in the middle of our blowing out the candles and singing happy birthday to tell me that you can’t bring your own food and that I would have to pay 45 dollars for four pizzas from them! I told her no where on the website, no signs posted, and the girl at the front letting me come in with pizzas in hand said anything about that. One hit was very nice and professional the other one wanted to stand and argue with me and tel me that on the phone when they asked if I needed pizzas and I said no that I should have known that meant I couldn’t bring my own! I am was so upset that did that in the middle of our party instead of waiting until the end. They never apologized but then said if I didn’t pay they would go down my guest list and cal everyone to pay a portion for the pizzas we did not even receive! I then told them if someone would have told me I couldn’t bring food in I would not have brought it! They don’t even make the pizzas they send a worker to little ceasers to get the pizzas then charge you 15 dollars per pizza!! It’s not about the price it’s about the lack of communication and professionalism

Since it won’t let me write a reply to you I will just add to this post, I know who you are you were there you were not out of town I seen you playing the games when we first arrived. Even the girls had said you were there earlier If you want to tell lies about how I acted that’s fine but I know exactly what happened. I did not get rude with the girls even told them I knew they didn’t make the rules because they were just employees but when she got extremely ugly to me I got ugly back, and I didn’t “sneak” anything in. When I went to the register to pay my balance for the party I had the pizzas in my hand and no one said a word, again it’s not about the money if they would have explained the food better this wouldn’t have happened and if you did my party last year you know I brought All the food pizzas included. Also I paid for four extras kids and 6 extra adults the money is not the issue.i just thought it was crazy to pay for pizzas I did not order from y’all, like I tried to explain to them I would NOT have brought pizza if I knew it wasn’t allowed the issue is I wasn’t aware of the food rule especially since I did it last year. Also they wanted me to pay full price for four pizzas then said I could pay full price for three, You have my contact information so feel free to call me and we can talk. I pray you have a great night and stop...

Had my sons 8th birthday party today. Everything went well until I was notified that the pizza we brought in along with a cake and cupcakes that the pizza was going to cost us an additional 60 dollars. Keep in mind these are 5 dollars little Cesar’s pizza so charging me another ten dollars for my own pizza I brought which was never told I couldn’t bring after 2 confirm calls. It’s a petty situation to being with and the employees were snarky and disrespectful which I geuss you would expect from teenagers. What prompted my review was how the situation was handled and to write a review only to have the owner respond with false allegations and lies to cover up there own incompetence. Threatening to charge my guests at the party for the pizza I bought myself and wasn’t told it wasn’t allowed til after the fact which they was trying to charge me 15 per pizza they didn’t even buy. But everyone was paid for 375 dollars should cover my end for 3 hours of space which is 2 rickety tables and rickety equipment. I did this last year same deal not a problem but now I’m the one who is wrong. The owner telling false statements to cover his own over something petty shows his integrity in my opinion and nothing was hidden from staff we even asked for paper plates which was gave to us to serve the pizzas. No one was crying and went home and for the owner to say he was “out of town” and wasn’t there he sure said a lot as if he was there so maybe you can find it in your heart to do the right thing and tell the truth instead of trying to belittle a dissatisfied customer with lies and threats of charging guests when god knows your wrong! And it’s all over pizza so ridiculous! Money is obviously the motivator here you can’t be in business for anything else it’s not how the...

I am surprised this place is still in business! The conditions of the equipment in this facility are NOT appropriate for children! Protect your children!! I will tell you about my experience today…. I have taken my kids her in several occasions, I am the parent that jumps all over the place with my little ones. Well today was like any other day, (at least I thought) I turned my back to my 2 year old son for not even a minute and he was underneath the trampoline pictures here! RIDICULOUS!! I was terrified when I go ces back and could hear him screaming for “mama” underneath the area pictured below. He was caught by the black net full of springs. You can tell this spot has been missing springs for a while now bc of all the trash and springs on the floor! Called one of the young boys “working” there. He goes to lift the purple protector and places it over the big open space. “I said there are A LOT of springs missing. He replied with “there is nothing I can do, I told my boss about it but he never bought the materials to fix it. There are obviously many parents and grandparents that take their children and grandchildren here to have fun and enjoy their experience. But I recommend you look for other places to spend quality time with your children. I am not the person to make posts like this, but this is unacceptable and ridiculous!! Protect your babies and DO NOT go here! You can tell by the pictures where the area is at, please be careful with your babies. I thank God the net caught my baby or I would have been rushing him to the ER today. There are other areas in this facility that need attention but I did not stay to take...