The waterpark was great but the concessions/restaurant had the worse service ever! I was there on 8/20/19 with my family. I even complained to the concessions manager and not sure what he did about it because he told me he was too busy at the time and would address my complaint later with the workers. I saw 2 people get out of the line because they were frustrated with the waiting. I saw at least 8-10 workers behind the registrar but they all look like they were walking in circles. We waited in line at least 20 min before we finally reached the registrar and we were 3rd in line. I ordered 4 sandwiches and 4 order of fries and they put one sandwich at a time on my tray, at least 10 min. in between 2 of the sandwiches. I had to remind them I was waiting on my fries too. The counter top was filthy, looked like the powder sugar from the funnel cakes were all over the counter, the floor had at least 10-15 fries scattered all over and there were several tomatoes on the floor and ketchup packs that had been stepped on. Both trash cans outside were full to capacity. Finally after about 40 min my TOTAL order was filled. If it wasn’t for my kids, I would have cancelled and asked for my money back! If you want, I can post or send you photos of the counter top, tomatoes and fries all over the floor and smashed ketchup packets on the floor. And the young teenagers working the registrar have no clue on customer service, no greetings, no HI MAY I TAKE your order, etc. my cashier had the nerve to repeatedly drink from her soda can and was checking her text msgs while she was taking my order. Also, the pizza parlor was closed this day for whatever reason and most of the dots ice cream flavors were out! Only 2 flavors of at least 5-6 different flavors were available! I will make sure my family and I eat PRIOR to coming to this...
Read moreWe visited this during the Ice and Lights winter period. The admission fee was $5 for just the lights. One of the he only reasons that it got even 3 stars is because it can be fun if you go with the right person/people. It's not necessarily a bad quick stop on a date night if you just want to go somewhere to see Christmas lights. But, overall, it was the least impressive light display I have ever paid to see - and I have seen many others for free that were much better. They must have paid big money for the pictures and description on the website because it was not at all like that.
That said, if you have young toddlers, the ones we saw there were loving it. This is the other reason it made it to 3 stars.
As for the skating rink, it is real ice but it is not well maintained at all. It looked like several days had passed since anything was done with it. While we were there, there were young kids using it as a form of demolition derby arena with these whale-shaped skating helpers that I am assuming are rentable there. This while the skate guard just skated around, not even looking over at them as they were crashing into each other. For those kids, it was likely a blast but if you wanted to actually skate, the Mount Vernon Rec Center is not far away and is a much better option.
Like I said, with the right person/people, it won't necessarily be a bad time. But if you think you are heading to a winter wonderland that will cover an entire evening, you are not. You could walk through the whole thing in 3 minutes without having...
Read moreGot there a little before noon. The line was astronomically long, but it moved reasonably. The space was nice and clean, and a staff member was walking around picking up trash. A few seats were available, of course not in the shade but some some nonetheless. The wave pool was crowded so expect to get splashed and bumped by kids thrashing around having fun.
The four lifeguards stationed are awesome at their jobs. Saw one young lady dive in with a quickness, navigate the crowd, and pull a kid out and people around her were oblivious to what had happened. On another note, one kid was getting beat up right there in the water and a few moms intervened and pulled the aggressor away from the victim. Glad I was in the water with my child to monitor him. Watch your kids while there.
The lines were long for the waterside, so expect a long wait. The batting cage was awesome. They have softball pitches, and baseball at varying speeds. The mini golf section was fun expect there was no one on site and in order for you to get the driving irons, balls, and score cards you had to go all the way through the parking lot back to the Batting Cages. If you're gonna make it a day with family get the $20 all access pass/ wristband. It's cheaper than getting...
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