Ninja Jump — Attraction in Baldwin Park

I purchased a new combo unit from Ninja Jump. I thought I was purchasing a Ninja Jump combo but when I received the combo, the shipper was EZ Inflatables. When I asked the Ninja Jump rep why the unit came from EZ Inflatables, he denied that the unit was made by EZ Inflatables but did say that they are partners. Being in the inflatable business for 18 years, I am quite familiar with Ninja Jumps products and have ordered several new inflatables from them in the past. Needless to say, in my opinion, the quality of this product is MUCH less than expected. There is a column at the top of the landing which makes it difficult for children of a certain size, or an adult to properly sit before sliding. (Picture attached) My husband is 185 lbs. He fell into the netting between the slide and the bounce room. I had several others test the step/top landing area and they all fell into the netting between the slide and the bounce room. Every one. When I emailed the rep about the column taking up more than half of the top landing, he replied, " I am not sure what you mean by column?" In my opinion, at max, with regular rentals, this combo is not expected to last more than a year before repairs are needed. My advice to anyone buying new inflatables, spend the extra money and buy an eInflatables unit. I own several eInflatables units. They have held up great. I was trying to save some money. Never again. I give Ninja Jump 1 star for this purchase. And I give them 1 star for...

This was a Great Company,well at least until something go's wrong! Purchased a Brand New Moon Bounce (2017) and it was used 4 times,than a seam came undone & created a hole-I thought no problem,its under warranty-Wow, was I wrong! I found someone close to me,that does repair (was quote $225 for repair) Ninja Jump wouldn't approve the repair & wanted me to ship the unit back to them (Ninja Jump in California) at my expense and once unit is repaired-Pay shipping back to the East Coast-Roughly in the $500-$700 range! End results Ninja Jump offered me a $100 credit on a future purchase. I've purchased 13 units,several hand carts,sandbags in the last 3...

The bounces are great, but the numbers games they play stink. Apparently a blower that they sell for 199.00 is only worth 85 bucks when you ask them to remove them from the order.

The phone communication from the salesman was pathetic....so much so that I had to email to get any response at all. During my email i did mention that i was looking to replace all 30 of my bounces over the next 2 years. I guess 50k in sales isn't enough to avkod a greedy salesman.

Ill keep the ninja products I have now, but will switch over to einflatables...