Rahl Jewelers — Attraction in Barrington Township

Story time:

Back in May, I was searching for an engagement ring as I had a trip to Punta Cana planned with my now fiancé in June where I planned to propose. spoiler alert, it went well, she said yes

I had searched and searched for something in a unique style that would suite her liking and I finally found ONE that fit the bill at Kay. And one meant, only one - I was told it was the very last that they had as the style was discontinued but I was told that they reserved it for me and it should arrive by the end of the week. Ecstatic, I gave them my down payment and went home to tell my family. To my dismay, I awoke to an email from Kay informing me that my order had been cancelled, as there was an error in their system that made it appear that they had 1 left when in actuality they did not. Morose, I contacted Kay and asked what could be done to remedy the situation; to my shock, they advised me that this was actually a "fortuitous situation" and that I could now find a setting even more to my liking. Perturbed, I looked through over 1,400 options and found nothing like what I had previously picked and when asked if the manager could do anything to assist, I was told "well, we can ask". Defeated and frankly annoyed, I left to ponder my options.

Rahl was a jeweller that my mother had worked with, (Hoffman Estates location) and she gave them a brief synopsis of my woes. Enter the super star, nay, the hero of this story, Ryan Gamss. He contacted me and with the photos my mother had provided him, he told me that he could have the ring that I fell in love with, made from scratch, but with a twist: it would be a larger stone, more carats than the original, and it would still be in my price range. Seemed too good to be true but that same week I was sent CAD drawings for the setting and we were off. I was constantly reassured that things were proceeding according to plan and that everything would be ready for the big day - photo updates and true class were conveyed via simple emails and before I knew it, a finished product even better than what I had found was in my hands. We couldn't be happier with how it came out, and my fiancé is still beside herself with how perfect it is. My mother outright said it was the most beautiful ring she had ever seen and while I am her favorite child, I believe that to be the truth.

I literally cannot say enough good things so despite my ineptitude, I leave all you good Google people with this:

If you need a ring, or any jewellery for that matter, call Rahl and get a hold of Ryan. Just like Allstate, you'll be in good hands.

Ps. I apologize for the delay in writing this review as this stellar service deserves a better review than...

My family has been going to Rahl Jewelers for as long as I can remember. I have gotten a necklace and earrings for my fiancee and both turned out better than expected. Since I live in Florida now, the customer service over the phone and being able to find the perfect item and trust their thoughts on the different pieces has been exceptional. I just recently reached out to them for the engagement ring and it could not have turned out more perfect. The ring was custom-made, and I must have drove Ryan crazy with all the diamonds that I was not satisfied with before finding the right one. I was very picky, but the customer service is absolutely a 10 out of 10 and the quality of the jewelry matches the service. When the ring came I could not believe how incredibly beautiful it had turned out. Absolutely perfect, and I can not imagine having gone through any other jewelers. They really know their stuff and can help with anything if you give them an idea of what you're looking for. Absolutely the best and I recommend to all, even if the jewelry needs...

My husband and I came across Rahl Jewelers when we still lived in Illinois. We really liked the fact that they are a family owned establishment. Shopping at Rahl was a wonderful experience and Stacey Hake was very helpful throughout the entire process! She worked with us to ensure that the rings we selected and purchased were delivered securely to us in Arizona after we had moved out of state. She was knowledgeable and fun to work with. We were also able to bring my ring in for a complimentary cleaning upon visiting before the big day. Our wedding rings turned out to be gorgeous and very unique! Even our photographers, Mitch & Denise Arnett, complimented our wedding rings and we often receive compliments on them! Thank You for your wonderful service and our beautiful rings Rahl and Stacey! (Professional photography attached by Mitch & Denise Arnett...