iGeek Battle Creek — Attraction in Battle Creek

I took my laptop here on Friday, July 29th and was told that I would have it back in a week. By Saturday, August 6th I hadn't heard from them, so I called and was told that the problem wasn't what they had thought it was and that they would have to order a different part and it would be one more week before I could get it back. It would have been nice if they had called to tell me this instead of just waiting for me to wonder where my computer was. Again, after a week had passed, I still had heard nothing so I called and was told that they still didn't have the part and it would be another week. I called again a week later and was told that they had just gotten the part in and that it would be done in just a couple of days. A few days later I called back and was told by someone else that they didn't even have the part, so apparently I was lied to when I was told it would be done in a couple of days. It took over a month to finally get my computer back and not once did they ever call to update me on the status or apologize for how long it was taking. They didn't even call to tell me it was ready to be picked up, they were apparently done with it two days before I called to ask. When I went to pick it up, they sat around chit-chatting with eachother instead of helping a customer and then insisted on charging me the rest of the price even though I had been told I would not have to pay any more because of their screw ups. Instead, they spent 15min telling me they were going to charge me anyway because "well your computer was broken anyway" and giving me endless excuses about why it wasn't their fault, it was the other employee that they've wanted to get rid of for months but haven't yet. Not sure how that's my fault or why I have to pay for it. When I mentioned the fact that I shouldn't have to pay and that I should have taken my computer somewhere else, they decided to tell me that other customers have said the same thing and that they "have come back with their tail between their legs" because they are the cheapest place in town. I guess you get what you pay for. I can say with certainty that the lower price was not worth the over four week wait, the lack of updates, the lies, the attitude, and the laundry list of excuses. They didn't even actually fix my computer. Less than 24hrs later and it was back to doing exactly what it was before...

I needed my iPad fixed and was thrilled to find a local store that may have been able to fix it.  After arriving earlier this week and noticing that the owner I needed to speak to was not wearing a mask, I asked if he had one under the counter that he could wear while speaking to me.  He replied that he had already had COVID and had the antibodies. I explained to him I am 83 years old, am at very high risk for COVID-19, live in an intergenerational home with others, and do not have the antibodies. I told him I did not view this as a political issue, but simply wanted him to wear a mask so that I could feel safe while I was in the store.  He proceeded to tell me that if I wasn’t happy with him not wearing a mask, I needed to leave his store.  I asked him if he was kicking me out of his store, and he confirmed that he was.  Another customer kindly waited for me during this heated exchange and opened the door for me as I left.

While I respect someone’s ability to deny service, the hostility I felt in this exchange was unprofessional and incredibly distressing.  Additionally, not wearing a mask in the midst of a global pandemic is a violation of an executive order.  Asking a shop owner to adhere to a state mandated executive order for a short conversation with a customer worried about his/her health is a completely reasonable request that should not be met with the level of belligerence and hostility I encountered.

I'll never know if iGeek is capable of fixing equipment, but I do know that they are not capable of abiding by simple executive orders or making their customers feel safe and welcome. I cannot...

My account was completely locked, on my cell phone. I couldn't bypass the FRP. 🤨🧐😱!!!!

I tried for about four days, watched countless videos and read multiple ways via online. Finally I'd gone to Boost Mobile, on Michigan Ave, Urbandale location. Where the attending associate doomed my hope even more. By telling me that he, nor any other Boost Mobile associates/stores are train in services beyond sales. Crazy right!!!!

But, by "word of mouth" I found this place "iGeek Battle Creek!!!! The associate was there to greet my first foot in the door. He was happy to help and only took 4 minutes to get me into my cellphone. I only hadfive dollars in pocket, as my cards were locked via app. He didn't even request any service payment.

I've got to say for me personally, it truly was amazing to see such a service facility that knew customers by name. Even greater yet, was myself being new was as well treated with the exact service and hospitality as were they at iGeek Battle Creek.

Please do keep up the beyond amazing work. You guys...