This place was horrible. I only needed a place for 12hrs before our cruise…sleeping in the airport would have been preferable. First the manager is “special”…rude and frankly does not care whatsoever nor will address the companies mistakes. I booked in months in advance for the early rate…it was supposed to be pre-paid…hotel apparently never ran my card. A few weeks ago my credit card was hacked and the bank sent me a new one. Didn’t think I had to worry about the hotel bc it was prepaid earlier. NOPE!!! They never ran my card and the manager said she didn’t know why they never did it at that time for the pay early non refundable rate. So at 3:53pm the day before I was checking in I got an email from them that my credit card declined. I never saw that email bc I was hustling to get ready for the trip. At 1:30 the day I’m due to check in she calls me…drop my phone as I’m trying to answer but called her back within minutes. FYI…she didn’t leave a voicemail…I just called back the Orlando number that called me assuming it was about our trip. I’d have otherwise had no idea there was an issue with our hotel. So they cancelled my reservation bc the card declined but still said they had a room for me but they could no longer honor the price I previously had…RIDICULOUS! You didn’t do your job, admitted your team messed up with charging my card, send and email the day before but no phone call, phone call hours before I was due to arrive to basically tell me I should be thankful they can still accommodate me.

Rooms themselves…not the worst but they lie…they don’t have queen beds. They are full size…two adults around 175lbs each felt squished in that bed. The pillows are even half size…like what you’d expect for couch throw pillows. We stayed on 5…ice machine not working. Went to 4….no ice and vending room gross, went to three found ice but that entire floor was beyond sticky….enough so that you could hear your sneakers trying to stick to the carpet! Breakfast…basic free breakfast but the place is nasty. I get tables and floors being dirty during breakfast but the fridge with the yogurt need to a solid cleaning, the pastry holder needs to go in a dishwasher. There is a sticky/slimy film on the surface of everything!

Checkin was a pain in the tush…I had to go downstairs three times bc they kept giving us cards that didn’t work. Not a great welcome at newly 11pm after a day of travel.

If you are used to cheap shitty hotels this place will do what you need. If you want cleanliness, a decent property manager, and ppl who do their jobs right go elsewhere!!!