The Thompson House and Gardens — Attraction in Bogart

We had our wedding at Thompson House & Gardens in October of 2023. It was a pretty venue; however, we felt the manager, was not communicative enough with us. The manager oversees 2 different venue sites and is the go-to contact for tours, contract negotiations, AND floral design for BOTH venues. The venue boasts that they “exclusively use Flowers by On, for all florals” to help bring brides’ floral visions to life. The inclusive floral package at Thompson House & Gardens cost approximately $3000. We opted to use their florist, because it seemed like a trustworthy service that would simplify our wedding planning process. We had our design meeting with the venue manager one month before our wedding. We discussed floral colors and provided her with reference photos and a fabric swatch. We never had direct communication with “Flowers by On,” or the company owner, which is ambiguously listed as “On Guest”. The night of the rehearsal dinner we noticed that our floral arrangements were all assembled and lacked the mauve and blush colors that we had requested. I spoke with our coordinator and let them know that this was not what I had envisioned for our florals. They contacted the manager, and it was supposedly “handled.” The morning of our wedding, I walk into the venue, and noticed it smelled of paint. As I went into the reception area, I saw that the roses that had initially been a pale pink were now a Pepto-Bismol pink. I was aghast, appalled, and moved to tears. The manager was asked to please undo the change, as the initial arrangements were better. The manager told us that flower inventory was limited, and the change back might not be possible. I asked how we had limited inventory, and where all the roses from the night prior went. The manager informed me that she had painted the roses from last night. I repeat, painted. The manager claimed that I okayed this change, which was false. I never would have agreed to alter the integrity of the roses with spray paint. I am still in shock that this was done without my explicit knowledge or approval. I ended up panicking and going out on the morning of my wedding to other floral shops trying to find a solution. I ended up buying over one hundred dollars’ worth of Publix and ingles roses. All in all, the flowers for my wedding seemed very generic and not at all what I had envisioned. Thompson House advertises itself as being the ultimate wedding venue, but, you end up overpaying for a basic rustic venue. If you are okay with sub-par communication, last minute changes, generic floral arrangements, and a lack of attention to detail, this venue will work for you. I did let the venue know of my disappointment, but they were adamant that they could not control floral colors. I stand by the fact that something as major as painting roses should have been disclosed to me prior to irreversibly altering them. Based on this, I believe we deserved a refund for some of the florals, which they refused to provide. There is also no way the flowers we got were worth $3000. I would have expected a higher quality product for the exorbitant price. The lack of accountability and communication was also ridiculous on the part...

My brother got married here in October. Although the bride and the location was beautiful, the people who worked this event were terrible. It was like they were doing the minimal amount possible to get through the day. The coordinator did the very bare minimum the whole time. The DJ was rude to all of the guests and refused to play the songs that guests requested because he "didn't like them." Both of those people were from the preferred list of the venue. Not only that, but they shuttled everyone out and cleaned up the area a full hour before the wedding was booked until. The bride and groom were never refunded for that time taken from them. Although the venue itself was pretty, I would recommend against it for your special day for those reasons.

UPDATE: Read the below for the venue's response. I have only written this one review in this one place as a bridesmaid in the wedding party. All the things I said are true. In an extreme overreaction, the venue has posted this threat to my one review:

"We must impose upon you that any other attempts to slander or deflate our business or characters will be handled through our attorneys."

This indicates that feedback is not wanted and will be silenced if it is negative. To be honest, I think that is the main problem through all of these issues. Accidents happen, people are people and make mistakes. Something could have happened in these people's personal lives on the day of the wedding that we were not aware of. But the refusal to take any sort of blame or make anything better is what ruined the memory...

We visited a handful of venues, but none of them could compare to Thompson House & Gardens (THG). We wanted a venue that was a reflection of us and this venue was just that. Very intimate setting and it just seemed as if we were “home”. The house is great and they have so many ways to make it personable! Tiffany was the manager when we first booked and she was great throughout the entire engagement process! She moved shortly before the wedding and the new manager, Melanie, stepped right in. Also, Dana, who is the manager at their sister venue, 9 Oaks Farms, was excellent!! She was so responsive and so kind!! Always in great spirits when we called to ask questions. On, the owner, did an outstanding job on the flowers. They were beautiful!!!! Overall, this venue and their staff are great! Couldn’t have imagined our wedding day at any other venue. Thank you THG for helping us have a perfect wedding day at such a beautiful venue! Highly recommend!! Also a plus that this venue includes florals, decor, and much more. Also, unlike so many other venues, THG allows you to bring in your own vendors for food, DJ, bartender AND you can provide your own alcohol!!...