Free tours are offered and it’s great to check ahead of time to see when is best to arrive. If you bring your headphones you can do audio tours. Accessibility: The whole museum was easy to access. There is a water fountain and a restroom. I did not see a family restroom. The environment is not loud, however at times I struggled to properly hear the tour guide. There are elevators and the 2nd floor has rotating exhibits, there are places to sit and it is child friendly. Content: I enjoyed learning the history of the waterworks and the tour guide was friendly and wanted to answer questions, but was honest enough to say if there was more research needed to answer the question Future: The story of water predates the arrival of the Puritans. It would be fantastic to see how the indigenous people gathered and stored water before the Puritans. I believe there is a rich story that can be gained when we bring the human side to the age of machines. Who were the workers who crafted the steel or dug the tunnels? Did immigration or race play a role in who worked in what position? Are there any notable women in this field? What impact did the expansion have on the indigenous people’s access to water?