Floating is supposed to be a relaxing experience but the management here makes it anything but that. This all started about a year ago for Christmas. My fiancé bought me a gift card to float. I was very excited! After about 2 months of calling and sending emails they finally responded to me to be able to book an appointment. They were closed for relocation at this time, but all advertisement implied you could still contact them. They had no problem responding when you want to buy something from them, but they wouldn’t respond when I tried to redeem what we bought! During this frustrating time, my fiancé left a review directly on their website of our frustrations - well they deleted it. So don’t trust the reviews on their website as they aren’t genuine because they pick and chose which ones they would like on there. We were finally able to float in April of 2018. The tanks are nice and it’s a clean facility. They marked us down as a no show, but I guess it doesn’t matter because we were able to float. It just gives you a glimpse of their business skills. While we were there they insured us they had us in their files and we no longer needed to keep our gift cards and that we have 2 more floats. We then went back about a few months later in December of 2018. Guess what - they had no record of us! After writing in to management, since the manager would not answer the phone while we are at the facility. we are having trouble getting all of our questions answered. They respond many days later and don’t respond to the entire email. This has been such a head ache. They will not confirm that we have another session left. I’m still waiting for a response to an email I sent last week. There are many more options to float, so make sure you chose somewhere that will give you the full relaxing experience. Also, the fact that they can’t even update their address and phone number online after having moved a year ago tells you exactly how they run a business.