Sky Zone Trampoline Park — Attraction in Bowie

Beware of an incompetent male cashier and a severely logically impaired and incompetent male manager with dreads. Everything was rather perfect until an attendant said we weren't allowed to finish because we had expired white wrist bands(around 1015pm). Im like I paid for 9-11 but he says we cant jump. Ok cool, no problem. Im a stickler for following the rules so, my friend who was never given ANY wrist band and myself who was given the wrong band (by the incompetent male cashier who checked us in) go to the front desk to get the right bands. When I got there I was told I couldnt get the correct band because I didnt have my sticker (it came off in the pits). She (cashier) asked to see my receipt and also goes to get the manager. Ok, cool. So I go get my phone and I show the manager the emailed ticket receipt. Now here is where the managers lack utter of logical critical thinking skills start to show. He says he can't give me the correct wrist band because the email could have been fwd. So, I show and prove to him it's not fwd and it came straight from skyzone. He then tells me that's not enought proof (W.T.H). How is the receipt I checked in with not proof? I'm like cant you just look up my name? He says since I got it online they cant track the transaction. He says they cant track it by the waiver either. I ask him does he want to see my card transaction history? That's not proof either. He then idiotically says he can't give it to me because how does he know that I didnt buy it, give it to someone else, and then come asking for a band for myself. Mind you I spoke directly to this man when I first got there, he saw us in the line to check in AND at this point it was already after 10pm. This means we had already been in there for over an hr. I'd only paid until 11. Only a paying customer would go through all this just for another 40ish mins of jumping. He then says if I got someone else from my party with a the wrong band and right sticker to come down then he'd give it to me. How does this make sense? Im standing there with someone who didnt even get a band. We all purchased individually. My friend with no band and myself had the same incompetent cashier. My guys got someone different. My receipt that he just saw showed one person not a party. Also, he knew it wasnt a party package because we literally had talked about that when I first got there. How does this logic makes sense?! I literally have someone from my "party" standing right beside me with a sticker that said 930-1130, so by his flawed logic that should have been enough. Not having a wrist band is just as bad as having the wrong one. He THEN proceeds to give a band to my friend standing beside me who had no band and whose receipt he didnt even ask to check. So he opted to DENY a PROVEN PAID customer entrance but not someone who he didnt even ask to show proof. I then asked to just go check the pit for my sticker to which he replies no because he can't shut the station down while I look because other people have paid to use it. He didnt even ask which pit I was talking about. I wasnt going to pull my friends out because of this ridiculousness. I got tired of his BS and walked right back in. I paid for this time and he made me waste about TWENTY minutes of it dealing with his idiocies. My friends and I go right back to the always empty ladder pit and guess what I see when it's my turn? 9-11pm sticker. My friend who was out chilling bc her time ended at 1030 text saying it looked like he was looking for me. My response: IDGAF because I paid for this time and I'm using it. The logic mechanism on this man is so flawed. He accused and denied entry to a VERIFIED PAID customer on the basis of flawed logic. While writing this I realized he couldnt have proven his fallacies anyway lol. My friends and I dont steal. I'd expect a corporate establishment to not steal [time]...

My daughter is 6 years old and in kindergarten. A friend from school invited her to his birthday party at Skyzone Bowie and she couldn’t wait to attend. We arrived at the location with Skyzone socks already on, ready for an amazing party. She finds her friends and they run to the smaller kid section, as they are all in kindergarten, and the attendant denies my daughter entry - says she is too tall. My daughter runs to me crying, letting me know all her friends were playing and they wouldn’t let her in. I go to the attendant and say, I know my daughter may be tall but she is only 6 years old and in kindergarten and all her friends are in the play area where smaller kids are to go to play and avoid being overran by older children. The attendant calls who I believe must have been the owner or GM and the man tells me, if I let your daughter in, I would have to let all the tall kids in. I was perplexed, and restated, but she is 6 years old??? Then he gave some excuse that his insurance would not pay him if someone were to get injured due to my tall 6-year-old being in a height restricted area. My child cried, parents and children stared at us, and I politely stated we would leave. We ended up staying simply because I did not want my child to feel further left out or ostracized by leaving early and she miss the party she was waiting all week for. I sat and watched other larger kids enter the age, I mean height, restricted area that were clearly older and even bigger than my child but out of respect for the party and the business owner providing such strict rules to us directly we complied and went to the height appropriate area. There we discovered most of the trampolines were broken, basketball hoops were down and most sections that my 6-year-old could jump freely were “out of commission.” Only activities open were the extremely difficult obstacle course she could not even reach, the foam pit or dodgeball with older larger boys. Eventually, a few of her friends from the party came out of the age ( I mean height) appropriate area to play in the foam pit so she was able to play for about 15 minutes out of the hour. I am happy that children are resilient because after the tears, humiliation and the shame she felt (that literally broke my heart), plus the limited time she had to play with her friends when she was waiting weeks to jump with, she smiled after pizza and cupcakes and gave her friend a BIG birthday goodbye hug after. Her mother is not so resilient to such a poorly ran, maintained and unsafe establishment. I don’t write this review to tell people not to go to Skyzone Bowie, I write this review to say that the way you make a child feels matters. Making an environment non-inclusive for young children who may be different is a slippery slope for not only discrimination but for moral humanity (who makes a little kid cry?). I pray Skyzone Bowie does better to make a safer more inclusive environment for ALL. But for now, we will support other Skyzone’s but will never go to...

It would be nice if it weren't so crowded and horribly overbooked. You have check-in times and check-out times, but the times are arbitrary. As tbe staff doesnt look at or enforce the times on the VERY large sticker you have to wear.

My check-in time was the same as our table neighbor's check out time. But I saw the mother at the same table, an hour and 20 minutes later.

There were unaccompanied children. There were lines that no order was enforced. So bigger kids pushed their way to the front of lines. Even running around the ramp for second and third turns over smaller kids.

There was no clear rules, age appropriate areas, or much enforcement if rules were broken.

The front sign in desk had no lanes or pile up control. As adults would pile up on machines citing they with another group. There also was no privacy at that area. Even though you must put in name, address, phone, children's name, and everyone's birthdays.

I would prefer the creepy guy standing behind me not see my address and phone number.

I mistakenly thought having to buy their socks was to ensure sanitary conditions. But then people were wearing their reused socks in. Again... ok with them.

There was a small fight upstairs in the seating area. A kid ending up kicking a chair that almost hit my kid.... Not a single employee or one of their parents in sight. There needs to rules about not just dropping off a bunch of pre-tweens and letting them run wild.

I may go back if and only if my kid wants to go back. But I highly doubt he will, as he asked to leave early. After almost being hit with a chair and being pushed aside a few times.

Wanted to reward him for being a great kid and doing well at school.... and he wanted to go home.

I...