I had a 75 minute massage with Daniela last week, and unfortunately I had a poor experience and walked out feeling like I spent $125 plus a 15% tip and did not get the service I was so looking forward to. She was not prepared when I arrived, and the massage started over fifteen minutes late. Although I was promised by the woman at the front desk that I would get my full 75 minute massage, it was cut short by 5 minutes and in total my massage was only about 65 minutes long due to starting late and ending early. I told Daniela that I wanted a deep tissue massage focusing on my upper back and shoulders, and twice during the massage I had to ask for firmer pressure but gave up getting the massage I wanted after that. At one point the strokes were so light I felt like I was being tickled, and I walked out of the massage feeling no different than when I came in. The room was cold and there was cold air blowing on me for a lot of the massage, and the wash cloths that were used on my body felt rough and not soothing at all. At one point, Daniela was massaging what seemed like pure eucalyptus oil into my hair and it was burning my nose because it was so close to my face. After the massage was over, Daniela checked me out on her phone and asked me if I wanted to add gratuity which was super awkward. I have never been to a spa where the person who provided the service checked me out and it seems very unprofessional. Finally, her son was in the waiting area the whole time as she said that she did not have childcare, and I feel like that may be the reason my massage was cut short. Although Daniela is a very sweet person, I would not come back or recommended Searenity to my friends or family members. I emailed the spa right immediately after my treatment and it has been almost a week and they never reached out, which is very poor business practice.