Our recent experience at Oyster Bar on the Pier on May 5th, 2024 was nothing short of a complete disaster. What was meant to be a special birthday celebration for my friend turned into a nightmare of incompetence, disrespect, and emotional distress.

Despite arriving promptly and joining the waitlist at 6:18 PM, we were subjected to an agonizing wait with no communication or updates from the restaurant besides a text message with our estimated seating time 6:52PM - 7:05PM. Despite being assured of a 34-47 minute wait, we found ourselves still standing outside the entrance well over an hour later. This unacceptable delay was compounded by the fact that we observed empty tables in the outside seating area, yet were inexplicably left unseated.

The final straw came when I approached the host for the second time to inquire about our table. The male host's rude and dismissive attitude was shocking and completely unwarranted. His lack of professionalism and contemptuous demeanor left us feeling humiliated and disrespected.

Once we were finally seated, the damage had already been done. It was 7:25 PM. The birthday girl, who had been looking forward to this celebration, was so upset and distraught by the entire ordeal and the appalling treatment we received that she left the restaurant in tears, seeking solace in the car. It was a heartbreaking and humiliating end to what should have been a joyous occasion.

In light of this appalling experience, we made the unanimous decision to leave the establishment. The complete lack of regard for customer satisfaction and basic human decency displayed by the staff at Oyster Bar on the Pier is utterly unacceptable.

To the management and employees of Oyster Bar on the Pier: Your behavior and treatment of customers are reprehensible. It's clear that significant improvements are needed in both your customer service and hospitality practices. Until such changes are made, I strongly advise against patronizing this establishment.