Sky Zone Canton — Attraction in Canton Township

Poorly managed with lack of coordination.We pick different venues every year for our kids' birthday parties and so far we've had great experiences with Life Time Fitness, Pump-It-Up, and Hands on Museum.We are not picky customers at all, we don't mind paying an extra buck as long as we get what we need and it takes a lot to have us provide negative feedback.This was by far the worst experience we've had comparing to other places we've used or visited for other people's parties.And here are the reasons.No party coordinator was assigned to us, so it was up to us to find out all the details.The wait lines for checking in were all mixed up between people who came there for parties and random visitors, which was a hold-up for our party and the invitees.Again, a party coordinator should have checked us all in and not make our party wait.The carts with the gifts and our clothing were not taken out of the public view until I reminded them to do it about 1 hour into the party. Those items could have been easily stolen in our absence. I understand you have the lockers, but this was a stand-alone party and our belongings should have been taken to the party room or some other designated area.Although we paid for pizza and beverages, our guests could not take advantage of the beverages before the start of the dinner at 7pm, which is so silly.You have kids jumping non-stop for 1.5 hrs and you expect them not to get thirsty from 5:30 until 7pm??How is that possible? We were forced to buy water for each person separately. I don't see the logic here at all. We had 28 jumpers with only 12 jumping spots. They initially gave us an additional court, but then few random visitors came in and the field staff asked us to leave that court.Our party was just brought to the court and left there. The guests would have much more fun if one of your staff would organize some games with them or take them to different game spots.There should have been some sort of a schedule of events: 10 min here, 15 min there, etc.Nothing.The court supervisors just stood there and watched.What are they being paid for?You have very limited options food-wise and have very strict limitations.I wish we could bring in veggie trays - I know you offer garden salad, but no one eats that amongst our friends.If you have such strict guidelines not allowing outside food, then, at least, expand your menu.The ice-cream cake was very good, but I would still prefer to bring our own cake with a personalized message.The lady who was helping with the dinner seemed to do her best and two different staff members assisted her at different times, but they simply didn't have enough hands to provide good customer service.There were not enough napkins or plates (again, you promised to provide party supplies, but didn't have enough readily available).The staff wouldn't pick up stuff laying on the floor or clean up the tables.I couldn't find our bag with the party favors on the cart while in the party room.Only when I mentioned it to the staff, she ran somewhere to get it. With all these quality gaps, you did not forget to remind us literally like 5 times that we would need to pay for the additional jumpers.Yes, we remember that. We are all educated people who can count and remember about our obligations.We all make good money and you need to worry about your side of the promise and not our obligations. It was just a hassle to keep hearing that reminder over and over again.I sincerely feel sorry for your business, because by providing such a horrible customer experience and hurting our daughter's birthday expectations, you've lost at least 15-20 opportunities to provide this service to us again.We are from a very tight community and word of mouth is a big thing from a marketing perspective.A business should not be worrying about short-term gains - you should really revise your strategies and think about continuity of your operations and attracting the existing...

I went to the grand re-opening "glow night" on Feb 2nd. I worked at the YMCA for a number of years, so I have a background in child safety. First of all I'd like to say that the employees and executives of SkyZone are truly lucky that no one died tonight. This place is staffed and managed by seemingly untrained children, who offer little to no supervision, rule enforcement, or prescence whatsoever. They didn't even have whistles to get anyone's attention. The maximum occupency of this building is 400 people.. One fist fight and and 8 police officers later, they kept checking people in. I thought it was weird that my time slot sticker was handwritten... I don't know if their staff was completely untrained on their check-in system or if it was down, but they just hand wrote them and kept no record of how many people had tickets - there were supposed to be 130 max. On top of too many people having tickets, no one was being asked to leave the trampoline area after their time was expired. Also their legally required info session before each time slot was thrown out completely, so no one knew the rules, and many people were there at 8pm with 5pm badges (or other earlier times), adding even more to the crowding problem. So... we finally got our tickets, and then had to face the locker situation. Well, the lockers were all broken and there was no explanation other than a person you had to hunt down who would manually unlock whatever locker you asked him to. Honestly this was the most organized part. So we got a locker as someone was leaving, had no way to pay for it since the machine was broken, and just hoped that no one asked the guy to open ours. Now, and hour and a half later, we decide to make the best of it and jump on a trampoline. We walk to the trampoline area... and it's pure chaos. There's no staff to be seen, huge new obstacles with no one enforcing any sort of queue or any rules at all. Normally they're required to separate small children from teens and adults, but there was no one to enforce that (or anything) at all. I mean, these rules are in place for a reson. These rules are in place so that children don't die. We saw 15 teens almost trample a toddler on the trampolines. No one was watching the foam pits, so there was the risk of someone hitting their head and suffocating in there. After a few minutes of seeing the trampoline chaos around us, we decided to leave. There must have been at least 250 peope in the trampoline area. It took a long time to find someone to open our locker, and finally we were able to make our way out of the 200+ people line of customers STILL BEING SIGNED IN. I am still sitting here baffled by the lack of management, lack of training, and lack of leadership I...

This is one of the only trampoline parks that I am aware of that has a designated toddler hour. My son is four years old and we've been to Sky Zone twice so that he could bounce all that energy away! However, neither time did we have good customer service. The first time it was hard to find an employee at all - and we needed one so we could purchase the special socks that you are required to wear. This second time (yesterday; September 18) there were plenty of staff, but when we arrived they said that you only pay a portion of the cost online because they've been scammed a lot and that we needed to pay the remaining 65 cents WITH A CARD now that we were there in person. There is no mention of this on the website or when I ordered the ticket online a week prior. I didn't have to do this the first time I was there either. But, whatever...I did it. The place isn't very clean. They do have special characters (yesterday it was Mickey Mouse and Minnie Mouse) that come out to interact with the kids. Some of the kids really love that! The worst part, however, was that around 10:40, there were several older teenagers that started bouncing with the young toddlers (ages 1-5). This, obviously, was sending the younger, much lighter kids flying! I asked one of the employees why they were being allowed to jump and he said, "I don't know. Whoever is at the front desk must have let them bounce" and then he walked away. I went to the front desk and asked them why they were allowed in and she said, "There's only 10 minutes left of toddler time. They are in a party. I told them it was okay." I responded, "But, it's not okay. We all paid for special time for our toddlers. The older kids are bouncing our children around and it's not safe." She hesitated and then said she would tell them all to stop, but I told her it wasn't worth it because a majority of us with younger kids were leaving now. I told her I just wouldn't come back and she simply paused and then looked at her co-worker as if to say, "Oh my god..." without actually saying it. Do you think that if I were to stay 15-20 minutes AFTER toddler time that they would allow that? Absolutely not! They are quick to get us out. I understand parties there are $300+, but our money should be worth getting what we paid for as well. Sadly, due to every negative aspect of my complaint, I doubt we'll go back. I'd rather travel to a place with good...