Neighborhood Theatre — Attraction in Charlotte

My daughter and I were there Saturday for the Alex Lambert show. This was our first time at the venue. We go to several concerts a year ranging from small venues to huge arenas and Red Rocks. The venue itself is in a cool area, easy to navigate. The staff was friendly, it appeared clean and well taken care of. However, they really need to do something about crowd rules. They have a sign behind the bar that states "No talking over the music" but apparently that only applies to sober people and not enforced whatsoever. Keeping the chatter under control in a small venue is incredibly important. I don't understand people who spend more time at the bar than listening to and enjoying the music they paid to see. It was so bad that even Alex had to mention that the chatter was distracting. He was incredibly nice about it! But damn, he deserved so much better from this venue. He and his band are massively talented and gave us 1000%. It's terrible that this was allowed to continue throughout his entire set. On top of that there were a few people that were just rude AF about picture taking and videoing WITH THEIR FLASH ON! One lady in particular, seated in the ADA section right in front of us, was recording MULTIPLE times with her freaking flashlight on. It's not only distracting but entirely disrespectful to the other concert goers. I love a small venue for so many reasons-crowd size, cost, accessibility to the artist, etc.-but I have never, in all my years of seeing live music, seen anything like this. You might can get away with some of this bad behavior at a large arena, but it is amplified x10 in a smaller venue. It's louder and more obnoxious. This is the kind of stuff you see at a restaurant where the music is more or less background noise. Completely unfair to the musicians and ticketholders to let this go on all evening with not a single warning from the staff or security (who otherwise did a great job). This was our first time seeing Alex and also our first experience here. We can't wait to see Alex again, but I have to be honest, I am on the fence about this venue. Your artists deserve...

Upon arrival the venue, there were signs to enter near the "roped area" (or something to that effect) however there wasn't a roped area and all the doors had signs saying such with the exception of the double doors near the 4 way. On the door there is no sign stating that the venue isn't open until a certain time only that the band we were there to see is performing. There are no employees outside to answer questions or give direction as to whether or not this is the main entrance so I open the door and my wife, daughter and I step inside to try to find someone. It's at this time that a "bouncer" with quite the complex walks right up to me, doesn't say a word to me, puts his hand on my chest and starts pushing me out the door that my wife and kid are still in. I'm trying to talk to him and he isn't saying anything back until he has successfully pushed me back outside at which point he then says "you can't come in here" and I told him that he could have thought to say something instead of putting his hands on me, and with absolutely no apology given, he just retorts "well, you shouldn't have come inside" as though that fully justified it. I won't describe what he looks like on this review because for anyone who knows the facility, it will be very easy to identify him. This is not the way you treat people. He acted as though I was some kind of threat to be dealt with and was certainly guilty of wrongdoing until proven otherwise. There were witnesses to this (aside from my wife and child) that all were quite surprised at how this grown man handled the situation. We were there to enjoy a concert with our daughter or else I would have made a much bigger deal about it at the time. My thought was that if it's okay for their employee to push me out the door without saying a word, then they could certainly feel as though they had the right to ban us from the venue for speaking up about it. We drove a long way and rented a hotel in the area for the concert and so I didn't want to potentially ruin the experience for...

I will never go to this place again. The staff are incredibly rude. From the bartender to the front door. I have a disability and cannot stand for long periods of time. I was gifted tickets to a show that was GA so I did not have a seat or any access to ADA. The show wasn’t sold out and the bar area wasn’t very crowded. When I asked to use one of the stacked up chairs for a minute I was told no. I sat in any empty chair by the front and then one of the girls just told me I had to go. Which I thought away from the chair. But no. I was told to leave because I was too drunk. Not the case. I’m 59 and have seen more concerts than I can count and have never been asked to leave a venue for any reason. That being said it wasn’t the first time I left that place because of rude staff. Do Better.

Edit. This is a reply to the establishment. I asked the bartender where I could find a seat and he said it was a standing room only show. He didn’t refer me to any ADA section. I saw the chair open and asked to sit there. They told me I had to go. Never offered me water. Told my two friends I had to go and was too drunk to be there. Trust me I am better and fine. It is your establishment that needs to get well. Why have most of your negative reviews called out your staff and bartenders as rude. One review even states they had brought their 72 year old father there and he also needed to sit down and when he tried to grab a chair a bartender came over and started an altercation. Like I said. I have voluntarily left another show due to a rude staff member. I live three blocks from there and have for almost thirty years. I have been attending shows since Paul Mc Broom opened it to live music. I have watched all of the transformations of the theater. I’m also aware that it has recently changed ownership. The last few years have not been the...