Market Street Ace Hardware — Attraction in Chehalis

I'm very disappointed in the deceptive pricing on their fruit tree's. My husband and I went into check out Chehalis Ace Hardware's plants and fruit trees.. we were told that the trees were 30% off.. they're older tree's in probably 5 gal. Pots. They were pricey, but what isn't these days. We bought two different apple tree's, they were unique one's I hadn't seen before, one was Hutson Golden Gem and the other was Red Rubin. They were priced $89.00 for the Red Rubin and $79.00 for the Hutson Golden Gem. Then got the 30% off which made the H.G.G. $55.99, still pricey, but acceptable. But when I got the tree home I saw the price tag on it that said it was $55.99! So apparently they had these tree's left over from last year's stock, ( according to and employee) held them in the pot, then after holding onto them for a year they raised the price on the Tree's $25.00, them put them on sale to bring it back down to the original price! Unbelievable! So I talked to the assistant manager and told him that the original price tag said it was $55.99 and I would like a refund of the $25.00 and the 30%off.. especially since the tree's had spent a year in a pot probably not in the best conditions.. I infact bought 2 of each tree's.. and I'm sure the Red Rubin's price was also raised! I talked to the Manager the next day and her offer was to refund me the $55.99 I'd paid for the H.G.G. after the 30% off and sell it back to me at $55.99 and no 30% discount! 🤨 Really!? Finally the manager said she would refund one of the tree's and give me 40% off the original price of $79.00 for just one tree! It was obvious they like to play games with they're pricing! Things are to pricey as it is and then to have a store falsely raise the price on a item they have had for at least a year and then play a pricing shell game with they're customers! Thats plane and simple price gouging! I'm a local, I do lots of buying for our home and farm and I have lots of friends that I will be bad mouthing your store to.. you might want to think about that the next time you choose making a few extra bucks over...

My wife and I go out of our way to support local business! I purchased a pair of pants and took them home, washed and put on as they needed to be washed to fit. Waist way too tight?? Found 2 more pair of Carhart's same waist size and they fit! Figure manufacture defect! Take all three pants in as a example of the problem and the CS person along with the manager basically laughed at me. Told me no way they can help me. I guess I wonder what happened to keeping a customer by doing the right thing? Makes it hard to support hometown business when I can go to big retailer and do exchange or return no problem! Guess I will find a needy person that needs a pair of brand new Carhartt's! My business cant afford to lose customers...

Not sure what happened, but we have been Ace customers for many years. My Wife went in to pick up some paint supplies that she ended up finding herself, because no one in the store seemed to know where the product was located. That being said, when she went to check out, she tried to write a check for the merchandise, but the clerk told her that she was not authorized to write checks at Ace Hardware. I have never heard of an authorization process to write a check. If this is the case, then no more business from us at Ace. We try our best to support our local businesses, but there has to be some respect for locals, who have been in the area for most of their adult life. Sorry, Ace...