Cheviot Gardens — Attraction in Cheviot

I paid a deposit to use this hall on April 25,2020 because of the Covid-19 shut down I was unable to have my event. I have been in contact with whomever answer the phone and act like he is a different person since the beginning of April. I was told I would receive my full refund. I’ve been calling for over a week and have been lied to on numerous occasions always a different story. First I was told he only refunds on Sunday's. I waited until Sunday I was told he was in Dayton give him a few hours, I waited four hours before I even called back then I kept getting the voicemail. I called the following day and received the voicemail and the following day as well. Then yesterday I called 3x back to back until he finally answered the phone stating “Tony” is who I’m looking for he had a death in his family and is in Tennessee. I stated someone needs to give me my refund because I have been super patient and I was told have my lawyer contact them and he hung up on me. I understand everyone is on hard times due to this pandemic but it’s very unprofessional of them to keep my money and play these games. I would never recommend anyone to use...

I recently helped a friend plan a wedding reception for this venue. The biggest word of advice I can give is KNOW the contract you are signing and do NOT sign the contract if you are unhappy with any of the terms and even then make sure you hold the venue to the contract they provide. Do not make any assumptions. The hall's coordinator verbally gave several concessions for decorating the hall, but became difficult when we asked for these concessions closer to the event. He also cancelled and/or rescheduled face to face meetings with little to no notice and was very difficult to get ahold of prior to the event. Be aware that the DJ provided in the "package" will only play music and will not emcee your event, nor provided a microphone for a emcee. Glassware, china, and stainless flatware ended up being paper and plastic, though the contract had these items listed out. A champagne toast listed in the contract was not...

BEWARE CONSUMER ALERT Would give No stars if possible! Called to gather information and the “Help”as he called himself answered the phone unprofessional didn’t state the business name so I proceeded to state that wasn’t professional off the back and hung up. Called what I assumed was a different business the Elks ballroom and YES the same “Help” answered the phone the same way! SMH! As I proceeded to ask was this the elks ballroom, the “Help” states aren’t you the woman that just called and told me I was unprofessional and hung up me. I said did you answer the phone unprofessional then Yes! He then said he is helping a friend of his and has 13 phones merged to 1 and that he don’t want to help so I need to move on! Sounds like it’s an very unprofessional venue(s)and extremely no customer service skills! A huge lack of care! Good luck to whomever uses their venues! This Woman will be taking her professional...