I have tried calling the front desk three separate times today to get some extra towels/linens and the front desk will not answer. It is very hot in here despite the cool air being on and bed is drenched with sweat. We had to go to the front desk in the middle of the night to get new sheets. They said they didn’t have anything folded with the exception of one bundle of sheets and it would have to do. We were given two fitted single sheets and a single blanket our room as a queen bed. Look I get it’s the middle of the night but I currently don’t have a sheet that fits on my bed. UPDATE: after a second attempt to get sheets that fit, I have been given two single flat sheets. This is vile. I can’t even cover the mattress and I’m really trying to patchwork these together. Im headed down for a THIRD time. My family is exhausted, it’s now almost 3 in the in the morning. How has it been 50 mins and we still can’t find sheets? I just want to sleep but I don’t even have a dry mattress cover! What is this ?

Also the bathrooms “doors” are dangerous. There are no locks and it’s is just an ill fitting sliding piece of wood. Both my 7 year old and myself injured our fingers trying to close the door. As you can see, It is ill fitting and continues to slide pass the “closed position”. You can see that the hand hold slides half way in the the wall, where especially for my son, his fingers were jammed between the wall and door and he needed help to move the heavy door and get them out. I ended up with a small bruise on my right knuckle and my song actually ended up with a cut across two of his right fingers. This is an issue, please be mindful with small children, the doors are heavy and it could easily break a little finger.

SECOND UPDATE: it is now 3:18am. The whole saga is now taking over an hour. My husband has been downstairs for our 25 mins making attempt 3 to get sheets. I’m so tired and so upset right now.NEVER EVER BOOK THIS HOTEL. How is it this hard to find one set of queen sized sheets in a hotel. I’m currently trying to quietly blow dry the dirty sheets so they are at least dry enough to sleep one. This is pathetic.

THIRD UPDATE: thank you to a Marcus the security guard who was actually able to find the sheets in less than two mins for my husband. That’s after he refused to leave the front desk because the service rep gave up and said she couldn’t find them. Security actually went above just getting the sheets, he asked my husband if we needed anything else and even got us a new mattress cover form the basement. I don’t understand how Marcus was able to fix the issue in mins but your front desk staff essentially told us we were out of luck and to deal with it. I’m exhausted and wide awake. It’s 3:30 now in the morning, and I will NEVER book with this joke of a business again. Clearly your staff can’t be bothered to help

FOURTH UPDATE: now the pool is apparently closed all day for cleaning and won’t open until 9 but it closes at 10, it’s New Years Eve and this pool is the only reason we are still at this hotel. We are currently trying to find another location but everything is booked for the night. Thanks a lot garden inn, you guys sure messed up our trip.