Apollo Pawn and Gold — Attraction in City of Newburgh

I wish I could give this place zero stars. Their owner Tommy contacted us through eBay asking for a ridiculously steep discount on a Cadillac XLR tail lamp assembly which is very rare and hard to find. We declined multiple low offers from him over the course of 2 months and eventually offered to meet him at $2160 plus shipping. After enabling the Best Offer function on eBay, he submitted payment, then started asking for a lower price again with free shipping included. He also started asking questions about the condition of the item - dirt, scratches, etc - after the sale was already completed! We grew increasingly suspicious and started looking at the online reviews of his business (Apollo Pawn & Gold in Newburgh, NY). Multiple customers described him as a dishonest scam artist who frequently tries to renegotiate terms of transactions and cheats people out of money. We felt extremely uncomfortable with the idea of sending a part that has a value of over $2000 all the way across the country to a person who has a reputation for habitually ripping people off, so we canceled and refunded the transaction. All of his money was returned immediately. After that refund was issued Tommy started relentlessly harassing our employees and leaving us all sorts of false and malicious reviews. It's clear we made the right decision. I'm 100% certain he would have opened a claim with his credit card company, kept our tail lamp, and pocketed the money. That wasn't a risk we were willing to take. Please be warned, this is not someone you want to do...

At the end of the day I'd say honest but not too professional. I showed up at 10 am, posted open time, and the place was stiil closed. Came back 20 minutes later he was opening up and told me he needed 10 minutes to open the safe and register. I waited outside a few minutes and went to wait inside. It was warm and sunny and I figured I could browse a little while he finished up. Got yelled at because he had the cash drawer and safe open. It's 1025...place was supposed to open at 10. The door is unlocked with a lighted open sign on it. It could literally be anyone walking through the door. He's not wrong to worry about security but then lock your door instead of telling a customer about how you've had to beat people with a bat.

So I guess I have to take back the honest part after reading his response. Didn't ask me to wait outside, didn't apologize for being late or tell me anything about his commute. He might also consider that people might not want to stand around in front of his store on Broadway Newburgh with valuables in...

Have to say there's not alot of real pawn shops left these days, but out of all of them I had the best experience here at apollo pawn and gold. I purchased a wrist watch here a few days ago. First off, they were willing to negotiate on the price and actually excepted a reasonable offer which most places won't do. Second, after leaving I had noticed a small issue with the watch, so I returned to address the issue. The staff made no hesitation to correct the problem, and compensated me for the troubles. I can genuinely say I was happy with the solution and I'd recommend anyone to their store. I have to also say they have a very large variety of things in their shop and it's a very friendly and inviting atmosphere. I Will be sure to return in the future and again I highly recommend anyone that's looking to...