Coffey Electric & Generator — Attraction in City of Schenectady

They made an appointment to come and look at a job that we wanted done in the upstairs of our home; it needs to be rewired. The appointment was for May 29th. The guy was right on time. Nice guy, knowledgeable. I thought this is going to be good. Accompany you could trust. He told my husband it'd be 5 to 10 business days for the estimate. We're at 14 business days now and still no estimate. My husband called last week and the woman who answered the phone told him that she would try to get him to do it that day. Well nothing. Now my husband and I both worked in the commercial fencing industry and are well aware of schedules, busy times, job size, etc. So I feel that if the job is too small or you don't have the time or it's not something that's really up your alley, that's fine. Just freaking let me know. Bad customer service.

Update: We did get our estimate. My husband has one question, and then we will...

Where do I begin with my accolades for Arket Electric and their amazing staff? Let’s start with Summer. She’s a total asset to Arket and the number one reason I recommend their services to friends and colleagues. Every time I call the office she’s very friendly, completely respectful and quick with the kind of technical recommendations that might save me a service call. Her patience in assisting both myself and other family members has made me a customer for life. My service technician Pete is another person that you want to be in business with at Arket. He handled my laundry list of projects with accuracy and efficiency in one appointment. His lifetime of experience and good natured personality showed through in the work he completed and his willingness to answer all my technical questions. For these reasons and many more, Arket is the only choice when it comes to residential...

It's not often that a company owner makes the initial trip out to assess and evaluate the job needed, but Mike Arket did just that. We had a delightful conversation and he took his time to explain the current situation and his recommendations in terms a layperson like me could understand.

Ethan was sent to put in the panel and he, too, was great - personable and efficient.

Finally, what great review would be complete without mentioning the amazing Summer! Her sunny disposition sure matches her name. She's chock-full of helpful information and she manages her console like it's a command Center.

We had a great experience. I recommend Arket Electric without reservation and look forward to having them do additional...