12th Man Technology — Attraction in College Station

Being an Apple certified repair store, they do not communicate with Apple very well at all! I talked to Apple customer service to have a defective usb-c multi-port adaptor replaced. The only reason I was sent to 12th man tech was because Apple said they were going to send me a replacement that day through the mail, but there was going to be a collateral charge on my card until I sent the faulty adaptor back. They said my alternative option would be to go to 12th man technology and they would instantly replace it without the colateral, but boy was Apple wrong. When I first arrived at 12th man tech, there was one gentlemen in front of me, and it took the lady at the front desk north of 30 minutes to check him out a rental computer... Once she finally finished that task, I told her that Apple sent me here for a replacement. She then replied and made me fill out some paperwork and told me that there weren’t going to be any charges “today” and that there was going to be a 4-5 day waiting period. I happy obliged and left the store. I get a text 2-3 days later saying that they need “proof of purchase on the item” in order to go to the next step of the process, but unfortunately it was a Christmas gift because I’m an college student. I told her I received it as a Christmas gift, and she replied saying that I needed to come pick it up because there was nothing they could do. I asked them why they couldn’t and their excuse was they couldn’t find the serial number for the usb-c adaptor, when I gave them the adaptor and the Apple box it came in. I then, because I had a busy day the other night tried to pick up the adapter before closing, and yes, it was close to closing, I got there at 5:55, and I go in the store, in which the doors are unlocked, which means they are still open for business. I go in and ask to pick up my adaptor and the lady smirks at me and tells me that I’m going to have to come back tomorrow because she shut her system down, before closing. What was really peculiar though was when I went in the next day, same story, but there was a really kind old gentleman this time trying to get his extremely beautiful 2017-19 thin desktop mac replaced and once again, the clerk who was working at maximum output of turtle speed, eventually told the older gentleman that because he has a “older Mac” she’s going to have to charge him $150 for the DIAGNOSTIC instead of $100, not including any repairs and that price being non refundable. After another 30 minutes of her walking this gentleman through 3 pages of paperwork to initial, she eventually gets to me, she gets my defective usb-c adaptor and makes me sign a not card saying I picked up my device and then doesn’t even acknowledge the fact she wasted 7 days of my time, not to mention she could have given me the adaptor the night before because she put nothing into the computer when she gave me back my adaptor and the whole process of my signing the notecard and leaving the store, after I watched 12th man technology rip off an elderly man, took less than 5 minutes, which proves they don’t care about their customers.

Update* After discussing with my family where this was purchased, I walked into Target and they gave me a brand new replacement within minutes with just looking at My ID. It shows the insane extra steps it take to satisfy a store that only...

I usually do not write reviews but I had to for this one because I was very disappointed. The staff there are not only extremely impatient, especially their boss (the blonde dude) but they seriously lack skills and common sense. I went in there on April 14, 2020 to purchase an external mice because my touch pad on my laptop was faulty. After they set up the mice, and connected it to my computer, it did not work and they blamed it on my computer having software issues. I requested that they ensure that the mice was working properly because the wired mice they had initially connected had functioned well (and I was not about to pay for a faulty mice) but their boss, being very impatient and almost yelling at me, hurriedly sent me away, insisting that I call HP and have them troubleshoot my computer. Obviously, it wasn't a software issue, because I called HP and they said that the software was fine, and after I spent hours trying to figure out what was wrong with my laptop (and not getting anything done because of this), I decided to check the battery compartment of the external mice (which they had set up at the store) and realized that they had flipped the batteries and did not put them in correctly. I honestly think that this could have been avoided if they were more patient, double checked and realized that the laser of the mouse didn't even light up which could have been due to an incorrect set up of the mice, rather than blaming it on my computer software and making it seem like I was bugging them. Also, their prices are just insane, you can get much better prices and quality customer service somewhere else in college station. Overall, very bad experience and the boss really needs to work on his people skills. I do not recommend going there. If you are a tamu student and don't wanna spend so much money on diagnostics, and little things that you could easily get fixed on your own, call tamu help desk central instead. They've helped me solve technical issues over the phone, are friendly and...

I went to visit the 12th man location on Grahm road after my laptop broke. Several of my keys stopped working simultaneously and I accidentally broke a key while trying to fix it.

The staff was kind and helpful. They gave me a free diagnostic with my apple care and said that if they found no accidental damage (e.g. water damage), then it would be covered under Apple Care. However, they did warn me about they did have concerns about the broken U key.

When I returned a few days later, I was told that there was no liquid damage which typically mean it would be covered. However, because I damaged a key, it would cost a full $350 without tax to repair the entire thing. I don't understand why it would cost 350 just because of one key, but that seems to be their policy since it was technically accidental damage (a key replacement cost about $14 on Amazon).

I declined the service and made the drive to San Antonio to repair it. Not only did Apple fix the issue, they completely replaced the bottom part of my laptop. Turns out there was an issue with the battery that caused my keys to stop working. I basically received a new laptop without paying a single penny. They did not make a fuss about the broken key and said it was easy to replace. My laptop got shipped overnight and I recieved it within 2 days of returning back to college station.

It seems Apple Care will cover MUCH more at the actual store, so it is 1000% worth the drive or shipping it you have insurance. However, if I didn't have coverage, it would have cost me $450 to replace. The staff at 12th Man are kind and helpful, but please seek assistance from the Apple Store first if you have Apple Care. Do not purchase a new laptop or repair if you haven't exhausted your...