Kroger Marketplace — Attraction in Columbus

Lower prices and it's better than Walmart, but we will never shop here again. It is not worth saving a few dollars on eggs to deal with the self checkout machines and policies. The staff will not take the security tags off alcohol without seeing that we've paid for everything. I am not a thief. I have never stolen anything in my life. I will never steal anything. No amount of alcohol is worth going to jail and losing my job over. I do not appreciate being treated like a thief. The way the lady at self checkout looked at me said, "you're going to steal these if I take the tags off them before you pay." My wife had her card in the card reader as I asked. I cannot emphasize this enough, I am not a thief so do not treat me like one. The self checkout machines will not scan items effectively. We tried to scan the same loaf of bread 6 times because we had 6 loaves of bread. But we had to stand there for nearly 10 minutes trying to get the machine to scan all our items because it has such a long delay. Same issue with the eggs. Same issue with every item we tried to buy. Further, the machine will not let you continue if you take items off of the bagging area. The bagging area has enough room for 6 bags. We had more than 6 bags. We take the items off and put them into our cart and the machine won't let us continue. The same employee that is giving me nasty looks for trying to get out of there a few seconds faster has to come over and fix the machine 3 times so we can continue scanning our groceries. This is beyond frustrating. Why are we not allowed to put the groceries that we are paying for into the cart to take them to our car? I understand that it is an attempt to deter thieves, but all it does is anger the 99% of people that are actually there to buy things. I have already spoken on the employee, but she was rude to my pregnant wife about the machine not functioning as it should. "Well its not working because you didn't scan the other bottle of alcohol." NO IT'S NOT. We were trying to scan the other bottle when it popped up with the "wait for an associate" screen again. It's not working because we took the groceries that we bought and put them into our cart. 3 times. 3 times she insinuated that we were thieves. We will never shop at this store again. No matter where we live. We'll pay more for eggs at target over having to deal with all these anti theft measures and extremely rude employees. Again. Don't treat good people like...

Kroger has been slowly getting worse. It seems apparent to me that customer service is the last priority. First Covid hits and the store that has been open for 24hrs a day as long as I can remember, now closes at 11pm. On top of that the wait times for the deli are ridiculous now. Several weeks ago my young child had to urinate pretty bad. I walked to both ends of the store and every public restroom was closed. Not occupied but closed. I had to stop shopping and leave tbe store so I could take my child somewhere close by that had a restroom. Today I went there because I needed some groceries and my child was hungry. I had just picked them up from preschool. Very adamant that they didn't want to wait until we got back home because they were very hungry. So I go to the deli to get a small side of Mac n cheese and corn. I walk over to the self checkout that is right beside the hot n ready deli section to pay for those and the checkout stations are closed. We walk up front to pay for the items and walk all the way back there to sit and let my child eat. There isn't a single utensil in the bin by the seating area. It's lunch time, the store has been open for 6.5 hours and no one checked the condiments and utensil station. I walk over to the deli and see several people standing in line already waiting to be helped and looking around like they have also been waiting too long wondering where the employees are. Frustrated I apologize to my child and explain why they eat their food. I quickly grab the bare minimum grocery items I needed for today and left so I could get home and allow my child to eat. I called the store and was immediately hung up on. I called again and after waiting several minutes, someone answered. I asked to speak to a manager. I was put on hold for 5 minutes when the same person answered again. I said "Yeah, it's me still, I am waiting for to speak to a manager". The person said they would try again. I waited for 4 more minutes and nearly hit 10 minutes of waiting on the phone. Still no manager so I hung up. I will avoid going to Kroger as much as possible now. The thousands and thousand of dollars I have spent at that store over the years means nothing apparently. Customer service seems to be an...

This is hands down one of the best grocery stores in southern Indiana and definitely the best Kroger I've ever been to. The options here are almost endless. After shopping at the Old Kroger location many times, the new location blows it out of the water. The first thing I noticed walking in was the Starbucks and the bistro that serves: fresh sushi, pan-Asian, bbq, street tacos, and of course fried chicken. There's a dining area with free wifi to accommodate you while stopping in. Beyond the bistro is the bakery, which offers ridiculously good looking cakes and pies. Adjacent to the bakery is a gourmet cheese deli. At the end of the market is the meat and seafood market, where you can even find octopus sometimes. The fresh produce section offers every local variety of produce and other fruits and veggies you can't find anywhere here, like starfruit and dragon fruit. There's even a bulk food section that has beans, granola, quinoa, coffee, and much more. The alcohol section here is something that would win over many of my friends. There's a ridiculous amount of choices both in wines, liqour, main stream beer, and craft beer. I'm not much of a drinker, but with a alcohol department like the one here... I could be! Much of the rest of the Kroger is generally what you would expect. However, the ethnic food aisle here is very multicultural including many Asian varieties, Latin, and Indian groceries. On top of this there is a clothing department that sells brands such as Carhartt and Champion. Beyond that there's even a toy department and a very extensive beauty department. Hands down this is my favorite grocery store that I've seen and I'm glad it's...