Sign Up Date
I have received a plethora of automated emails from BBT Fitness, I did not opt-out of email communication. I will post a photo to support this statement once I scrub personal information.
Your staff did not review your standard training agreement with me. The free consultation was primarily verbal until I was presented with a laminated paper that had a tiered monthly structure with different prices. Upon selection, I was provided an iPad that had an agreement and I do not recall reading that I had to cancel 15 days before the 4 months ended to avoid additional charges. In my opinion, that offsets the purpose of offering 1 month, 4 month, 6 month programs, etc. One could simply opt for the lowest price and pay that monthly since a 15-day cancellation is required. It also creates room for customer dissatisfaction. I stated via email “It is odd how my signature is separated entirely from the contract itself.” I am not sure how that translates as “your response was that the signature was forged”
Class Times
My point was in reference to my experience. Before paying, I was told that there was a bootcamp class offered at 5am. After paying, I was informed the bootcamp class started at 6am and there was a different fitness class offered at 5am. Yes, I attended 7 times - primarily in the beginning of this year. Majority of your staff and clients did not wear masks. Also, I found myself feeling sick after a few visits and that contributed to my decision not to return. Since I agreed to pay, I allowed the payments to be withdrawn until what I misunderstood the end date to be.
Training Agreement
Again, I do not recall reading that all programs continue on a month-to-month rollover until cancellation. I have not experienced this “standard” elsewhere. Your manager called me to state that I did not allow enough time for a response not knowing a representative already attempted to resolve my issue via email, it was not resolved, then I escalated my complaint. It would be illogical for me to interact with an employee that fails at an attempt to resolve my billing inquiry, and not escalate while my card received failed payment attempts daily. The call served no purpose other than to reiterate what was already communicated via email.
Business Hours
Email received 4/19 @ 914AM
I responded 4/19 @ 1138AM
BBT Fitness 4/21 @ 815AM
My response 4/21 @ 459PM
This does not coincide with what you are stating.
Any potential and new customers, please read:
Be sure to retain a copy of any document signed with Body by T Fitness.
Be aware that you will have to request a cancellation 15 days prior to the end of whatever program you have selected. This means month-to-month as well. If not, your ex: 4 month bootcamp will be deemed a continuous membership until....you cancel 15 days prior to the end of your program date (save the date) OR submit a 30-day written cancellation. To reiterate, it will not matter that you signed up for only 1 month, 4 months or 6 months for a program. You will still have to cancel.
Once/If your 30-day written cancellation is provided:
"Once we have received your completed form, one of our managers will connect with you to review your account details and what all is needed to complete your cancellation request and stop your monthly billing. The current payment due and any other payment scheduled to process prior to your 30 days must be paid per your agreement."
Your cancellation must be reviewed, discussed, then essentially "agreed" upon before finalized.
Review the complaints on BBB, Google, and anywhere else before deciding to interact with this company as a consumer.
This business engages in shark-like bad business practices. I encourage anyone that feels slighted to contact the Better Business Bureau, Federal Trade Commission, and North Carolina...
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