I love to leave good reviews. So when I have to leave a bad one …it was bad. Tonight- *Rude -Bias staff *lying to customers *Denying entry to a show to separate a family *Leaving a child in the cold without a coat.

If you want to read what happened - See below.

This did not just happen to my family but at least 2 others.

I’ve been a season pass holder for 6 people/ passes for the past 3 years. That’s over $700 per year just to go to the parks. Not the mention what we spend when we are there. I will not be buying passes next year because of how the staff was so horrible today. There were of course good people that were doing their jobs well in a very busy park. Today though, Overall I had more bad staff experiences than good. The older the staff members, the BETTER the service. The entire trip was filled with CLEARLY unhappy employees who seemed more burdened to be there. I found myself being more pleasant to attempt to get half decent service. This guy ( photos attached) takes the cake. His name is Elijah. He was the nastiness person that night.

My family and I went to see the LAST Scrooge show of the night. We got there early so I went to grab food for my kids( in the building RIGHT NEXT DOOR) when my husband, kids and father in law stayed inside. Our seats were RIGHT in front. I was back 10 mins before the show started. I went into the building you can see in my photo behind the guy with the clock tower above it. That is how close I was. Another lady did the same. She grabbed some nuggets and fries for her kid. When we both got back there was a line to enter. She went to the front of the line as he saw she had food and he let her walk in. I followed behind her, doing the SAME thing she just did and he told me to get back in line. I was confused it, as my ENTIRE family was in the show and he JUST let a lady in with food like I had. I stated my husband and kids were in there and I just went to grab them food before the show stared. He said I can’t let you in, get back in line. I said you just let the lady in front of me walk in with food for her kids, but I have to get back in line, my husband and family are inside. He said well he shouldn’t have held a seat for you. I said he wasn’t it was already my seat. Then a young lady walked up and announced no one can come in because they are at capacity. Another lady stepped up and said her kids were in the show with her friend and she has her friend’s kids. She ask could they swap kids. The man said no I’m sorry we are at capacity. The lady then said again… We don’t want to enter I just want my kids and to give my Friend her kids. The little girl said I just want my coat please. The girl had on NO COAT as her mom had her coat. He still refused. She also said her friend told her there was an entire eight EMPTY seats in front of her. This means beside myself, he didn’t have to turn away ALLL those people he made wait in line before the show started with plenty of empty seats. He made them Wait in the cold and then told them they were “ at capacity” because he held them until the show started. My husband went to the usher inside and asked if could he come get me. By that time the show had started and she said they were no longer allowed to let anyone in. This BOY ARGUED with customers for no reason for 10 mins. He went out of his way to be rude to me, give bad customer service to all the people waiting in line and made a CHILD stand in the cold for 30 mins waiting on her mother without a jacket. No one ever said if you step out of the theater to walk NEXT DOOR before the show starts that you can’t re-enter. If this was a rule, why was the other lady allowed to come into the theater? His actions were icing on the bad customer service cake. He took pleasure in the little bit of power he thought he had to turn people away from a free show. My husband and kids left the show to find me. They didn’t want me waiting outside in the cold alone. All this because I went to get my kids some food before the show started which there are no posted rules against.