We drove a 5 hours round trip in order to come here & participate for all of 20 minutes. One ladder to the next. If you or your child are neurodivergent, I do not recommend this place what so ever. We came for my son’s seventh birthday, he absolutely loves anything adrenaline based and fun. We were stoked to make our way out here despite the drive due to the reviews we saw. My son is verbal, but has a hard time with understanding certain commands unless they are specific and straightforward. This is very common with autism and neurodivergence. I made this clear and told the guide he may need a bit more verbal assistance and patience. He told me the best I could do is stand on the ground and tell him what to do. This was a worry of mine prior to beginning but we decided to try anyway as my son was extremely excited and had been asking for days to try this place out.
My son was trying to get through the course with the same verbal commands thrown his way. It is clear the guide was impatient and very uneducated on neurodivergent individuals and their different needs. It was awkward and frustrating. My son wanted to keep going but the clear frustration of the staff member absolutely ruined the trip. What a waste of a day, and a ruined birthday trip for my son. 9/16 @ 2 PM. Please do better and teach your staff to as well. This could have been a wonderful day with a bit of patience, but unfortunately we felt like we were burdening your staff. My son was able to get through the first obstacle with no safety issues or assistance aside from verbal cues, so it was not an issue of safety! 😟
Reply to owner: I am glad you’re proud of your crew. This is secondary to what I am saying. Yes, as stated, he “worked” with my child. That being said, stating the same thing over and over, followed by a deep sigh, is not something you should be proud of. My son was happy to be in the trees, and stated to the worker “ I want to go again” to which he said “No, I think you guys should go get a jacket or something and try again another day”. So until you’re there, and actively seeing your employees behavior and mannerisms, I wouldn’t state you’re proud. If you are still proud after learning of this, then it’s rather embarrassing your standards for employees are so low.
May I ask what certifications or credentials/classes that have been completed by your staff members in regard to DD, SPD, & ID?
Your response about how proud you are is easily seen through, and seems to be a copy and paste reply. Learn to improve and approach replies with empathy versus attempting to undermine someone’s experience based on something you did not witness, deal with, or hear. A prime example of why your response was inappropriate: If you go to a restaurant and order a specific meal, and the incorrect meal comes out and you let the employee know and their response is “Oh yeah? Well they’re a trained chef, and I’m proud of what they made so the fact it’s not what you wanted or expected is irrelevant to me”. This is inconsiderate and irrelevant to what I stated. We drove way out to flagstaff, expected to have fun, and didn’t. Do BETTER. 😊 My review is simply to warn others that their speech delayed kiddos with leave disappointed and upset they weren’t treated as...
Read moreFlagstaff Extreme Adventure Course delivered an experience that went far beyond our wildest expectations, creating cherished memories for our family and close friends. From start to finish, this outdoor adventure was a rollercoaster of emotions, pushing us out of our comfort zones and strengthening the bonds between us. Our excitement was palpable as we arrived at Flagstaff Extreme Adventure Course with our friends and my mom in tow. The initial impressions were a mix of anticipation and awe as we gazed at the towering courses amidst the beautiful Flagstaff wilderness. As the challenges grew more daunting, nervousness set in, but it was all part of the thrill. The adventure pushed us to our limits, particularly the final course. It demanded incredible strength and determination. Each obstacle seemed more intimidating than the last, but with unwavering support from our group, we tackled them one by one, emerging triumphant. One of the most heartwarming moments came when my mom, who has a fear of heights, conquered her anxiety and successfully completed the courses. Her bravery was an inspiration to us all, proving that anyone can overcome their fears with determination and support. The earlier courses held a special place in our hearts because of their simplicity and the sheer joy of navigating them effortlessly. They allowed us to ease into the adventure and build confidence, making the experience even more enjoyable. While we didn't bring children along, the adventure strengthened our bond as a family and with our close friends. We shared in each other's triumphs and encouraged one another through the challenges. It was a testament to the power of teamwork and camaraderie. Perhaps the most unexpected aspect of our visit was just how challenging the courses became. It was a pleasant surprise that pushed us to discover our hidden strengths and capabilities. Flagstaff Extreme Adventure Course did more than provide us with thrilling experiences; it created memories that will stay with us forever. It was a unique opportunity for us to connect, celebrate each other's victories, and strengthen our relationships. In conclusion, Flagstaff Extreme Adventure Course is not just an adrenaline-pumping adventure; it's a transformative experience that brings families and friends closer together. It challenges your limits, celebrates your triumphs, and leaves you with unforgettable memories. This is a place where courage is celebrated, and bonds are strengthened. We highly recommend it to anyone seeking an extraordinary adventure and the chance to create lasting memories...
Read moreA Must-Visit Ropes Course for Adventure Enthusiasts!
If you have a passion for ropes courses, look no further than Flagstaff Extreme! This exhilarating outdoor adventure destination is an absolute must-visit. I recently had the pleasure of experiencing it for the second time, and it exceeded all expectations.
From the moment you arrive, you are greeted by a warm and friendly staff who go the extra mile to ensure your safety and enjoyment. They guide you through the process of getting geared up and provide a thorough walkthrough of the safety procedures. Before embarking on the "real course," there are safety trials to familiarize yourself with the equipment, making you feel completely secure throughout your entire adventure.
One of the standout features of Flagstaff Extreme is the impeccable setup of the gear. It's designed in a way that prioritizes your safety without compromising the thrill and excitement of the experience. You can fully immerse yourself in the courses, knowing that you are in capable hands.
The staff at Flagstaff Extreme truly goes above and beyond to create an exceptional experience. Their knowledge, enthusiasm, and dedication to ensuring your enjoyment are commendable. They are readily available to offer guidance, answer questions, and provide support whenever needed. Their passion for adventure and customer satisfaction is evident in every interaction.
Having visited Flagstaff Extreme for the second time, I can confidently say that it won't be my last. The adrenaline rush, the sense of accomplishment, and the sheer joy of navigating the courses are unparalleled. It's an experience that leaves you craving for more.
Whether you are a seasoned ropes course enthusiast or a first-time adventurer, Flagstaff Extreme is an absolute gem. Prepare to challenge yourself, push your limits, and create memories that will last a lifetime. Don't miss out on this incredible outdoor adventure opportunity!
I highly recommend Flagstaff Extreme to anyone seeking an adrenaline-pumping, safe, and memorable ropes course experience. Trust me, you won't be...
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