My Kitchen Design Expo — Attraction in Winter Park

A neighbor who rehabs homes recommended My Kitchen Design Expo after Home Depot gave me a near heart attack with their labor only quote to redo my kitchen and two bathrooms. Maria made time for me on a Saturday with my neighbor and based on the information and measurements derived from my meetings with Home Depot drew up a schematic and provided a rough quote for material. She came to my house to view and finalize the design and I met with her the following weekend to go over pricing and sign the paperwork to begin. Let me say her pricing for labor AND material was $3000 less than Home Depot's labor only price! But that was only the beginning of the good news. Carlos was assigned to project manage the install along with his two fellow team members all of whom were polite and hard-working. They showed up on 9/16 to start the demo. Considering I worked from home in my kitchen I was a little concerned about being so close to the work but there were no problems whatsoever - especially since I own a noise-cancelling headset. Whenever the power needed to be turned off or loud power tools needed to be turned on, Carlos would check with me first to make sure it didn’t interfere with my work. One night they even stayed past 8 PM. All of the cabinets were in boxes and assembled at my house and were one-half inch plywood with soft close doors. I opted for off-white with shaker style cabinets, and the cabinet and bathroom light fixture installs were completed on 9/19. The two medicine cabinet doors and one side of the pantry needed replacement due to some imperfections and these were reordered with no hesitation by Maria. The countertop person - Mauricio - came on 9/19 in the afternoon to measure and estimated the countertops could be installed on 9/27. I had chosen granite for the kitchen and quartz for the bathrooms. I got a call on 9/23 asking if it was okay to install the countertops on 9/25 two days early! Carlos came back the next day on 9/26 and installed the plumbing fixtures and bathroom mirrors plus the replacement material also came in that day so he could replace. Plus my new gas stove arrived that morning and Carlos was able to hook that up for me also. We went thru a punch list of minor items to be fixed like cabinet doors being too close to the frame when opening or shelving that needed to be strengthened and Carlos fixed everything listed. Carlos’ team bagged up all the debris so I would be able to easily mop and vacuum afterwards. As Carlos was leaving he let me know if any issues came up in regards to the install to not hesitate to contact him which was comforting to know. From start of install to finish was less than two weeks! With any install you expect some problems to arise like first installing the bathroom light fixtures too low so that when the medicine cabinet door opened it would hit the light fixture which I share the blame on for not noticing until after the lights were installed. Carlos didn’t hesitate to change the location of the light fixture higher up. Another challenge was when the medicine door opened it would – once the mirror was installed – hit the mirror. Carlos was able to find a hinge that stopped the backward swing of the door to 1-2 inches before the mirror. In other words it’s not whether you have issues during any install but how those issues are resolved and Carlos and his team were perfection in that regard. Anyone considering My Kitchen Expo should not hesitate to use them as their customer service is phenomenal and as a former Project Manager myself, I know how challenging and stressful any project can be. My Kitchen Expo is the standard by which all companies should follow in regards to customer satisfaction. My highest recommendation is given without hesitation. You will not regret your decision to use My...

If it wasn't for the installers who tried to resolve many of the issues this review would be zero stars. In the end my kitchen looks good HOWEVER I would not do business with MKDE again and neither would I recommend them to anyone.

Let me be clear that this is not about pricing. This is about service, or rather, terrible service. My name is Odette and I visited the showroom after a friend's recommendation. Initially I thought the quote was too much but I had no experience with kitchen remodeling and quickly learned that Maria's prices were actually competitive; very competitive in fact.

Maria's personality takes some getting used to; she's a no-nonsense business woman/owner which I can respect but when that extends to rudeness, a different threshold has been crossed. Throughout the course of our interaction over roughly a 6-week period, Maria never responded to any of my texts or returned any of my calls. On one call I felt that she deliberately hung up on me but, if it was a disconnect/dropped call, then the appropriate action for her was to call back. I tried calling back several times with no response.

Maria will probably speak to the fact that I changed my choices on the order a couple of times. Yes I did. That is my right and my prerogative as a customer and therefore I do not expect bad attitudes from her or her staff. I paid my balance as required and never asked for any deals or assistance with my payment so I do not expect to be treated as if I am asking for a handout. There were errors on my order, no fault of mine, yet I felt belittled at every turn. I felt that if I had not been as thorough as I was with questions and checking every detail, I would have had to live with the mistakes. I have no proof but the additional charges tacked on at the end had the appearance of deceptive business practices. She added an extra amount and blamed it on the mix-up in the order. My fault for not getting an updated copy of the order at the time the change was made.

Except for day 1, not once during my 4 follow-up visits to the showroom did I ever feel welcome. Instead, I felt that I was intruding and a bother. Twice, one of her staff came to my apartment and walked in without so much as a half nod much less a greeting. Call me old fashioned but it is beyond rude, especially as a service-based business provider, to walk into someone's home and completely ignore the home owner. Also, I can understand that their heritage and primary language is important to, and probably most comfortable for, Maria and her staff but in every interaction I felt the switch to/use of their language was deliberate to keep me unaware of the conversation. It was deliberate and rude. English one minute and then Spanish when I am not to know what is being said.

With all that happened what was perhaps the most shocking to me was that without a single "thanks for your business" or "appreciate you doing business with us" Maria finds me on Facebook and sends me a friend request!!! Seriously??!! After the way I was treated??!! It's as if the entire staff is blind to this behavior. Obviously business is good for them with unlimited niche clients so SERVICE is not a priority which is great because I have steered the 3 people who've asked me for a referral to find another company to do business with.

I am not someone who frequently does online reviews but this was, hands down, the most uncomfortable and negative buying experience I have ever had. I chose not to give specific details on much of what went wrong with this order but am certainly willing to speak to it if required. I hope rather than making excuses (or worse, lashing out), that Maria and her staff will try to make amends and use this feedback to make some course...

Our kitchen suffered significant water damage and the cabinets needed to be replaced. After several visits from other companies, we chose MKD because of the tools they had at the moment of their visit to our home and their consultation just felt more relatable and understanding of what we needed vs wanted. Maria and her team of experts were very professional and courteous. Maria was very thorough during our meeting, tour and demo and understood clearly how important this was to us, both financially and aesthetically. We had many concerns/questions and she addressed all of them with no rush at all even though she seem very busy. Even now after the work has been completed, she took the time to make a video and send it to us about how to operate some of the cabinetry. She went over the entire contract with us in detail, making sure we fully understood and were comfortable with all. Excellent service to have.

The cabinet team came in first and before they began demolishing, they went over everything with us on what to expect. They even asked if we wanted to keep any of the old cabinets because they were going to destroy them. Very nice gesture. After demolishing the old cabinets, Carlos, the cabinet lead installer, called us to show us the water damage and thankfully it was not as bad as what we expected. Once again, he told us exactly what to expect. Very insightful tool to share with customers; no surprises. They made the necessary repairs and installed the cabinets. Left it prepped for the countertop team. However, we did notice many issues that we informed Carlos about and he wasted no time and wrote everything down to assure it was taken care of. It was well taken care of.

Moon Stone Renovations, LLC, was the countertop team. They came in as scheduled and moved quickly with the installation. There were more concerns and issues with this installation than the cabinets. However, the owner himself, Mauricio, came out to see the issues and made sure everything was as we expected it to be. He understood the cost and made it known. We were impressed that as busy as Mauricio was with other work, he still took time from his day to come over from miles away to take care of us. Customer service that even well established companies today do not have or care to use.

The whole process took about 15 business days from the day the demo began. Worth the wait.

I highly recommend MKD to anyone looking to have their kitchen fixed, upgraded or new, because to us, MKD shows they care very much about their clients and customers as they do about their business. They understand and see things through the eyes of the customer and they have that understanding and experience of what you may be looking for. Be it type, color, functionally, aesthetically and more. I am very happy with the...