Premier1 Auto Glass — Attraction in Tampa

Well thanks to mother nature and giving us downpouring rain that turns into HAIL it managed to crack my 2023 Kia front windshield. I became so distraught over this situation I had to think what to do. I knew I had coverage under my insurance policy so I called my insurance company and they gave me a list of names that they have dealt with in the past. After reviewing the companies I found one that had great reviews and is called Premier 1 Glass. I immediately called them and explain the situation and gave them a number at the insurance company gave me and the gentleman on the other end of the phone was fantastic. He made this 80 year old lady much more at ease than anything else. He explained the process of what would happen and we set up a date before I knew it within 2 days my 2023 Kia was back to normal. What fascinated me the complex of putting in a new windshield. New cars have all kinds of little components in the glass and this is something that they have to make sure is in the new glass of putting in my car and it takes a little bit longer but not that much. So my windshield was replaced and I was able to drive it and have no cracks anymore in my windshield.. I give Premiere 1 Glass company 5 Stars they are fantastic I would never want to go to anyone else. For those who check the reviews on a company you're going to hire always read them that's really important. Therefore, I highly recommend anyone who's reading this to call Premiere 1 Glass and speak to them before you choose someone else.!!! Hats off to you folks at Premier 1 GLass love what you do and you do it well. One Stress Free Great Gram.

Patty Adams...

Tried to scam me. Had broken rear glass on a Tiguan. One company got the wrong glass and said they're not able to get the right glass. So I called around and found that, unfortunately, the rear glass could only come from VW, which means more money, no big deal. Lokey VW said they could order the glass but I'd have to get someone to install it. I got ahold of Will and he said no problem, but he can get the glass from one of his vendors for cheaper. I told him he can't, it's VW only. He said he'd make some calls and get back to me. He did and verified what I said, it's VW only, so it will be more expensive I said thanks, that's what I told you, but good job double checking. Fast forward to the install and I'm talking to his employee and I asked if he had to pick up the glass from VW. He said this came from our vendor and was shipped to his house. Guess what, wrong glass. So I called VW and they said it was waiting for Will from Premier1 and he didn't pick it up, so they had it in the returns. So I bought it and had another company put it in. Issue is, Will got cheaper glass from an aftermarket company and was telling me and charging me for OEM. That's a rip off.

Anyway, if you need glass done go to Pineapple Auto Glass out of Largo, total...

We got a chip in our windshield directly at eye level, so it was suggested that we replace the entire windshield, versus just getting the chip repaired. They said that to fix the chip would be $95, which sounded reasonable. Stupidly we did not ask for a written estimate before getting the entire windshield replaced. Our car is a 2013 Honda Accord sedan, nothing fancy. We were charged $6,613.14. That included being charged for 3.9 hours of labor for a job that took less than two. I just checked and you can buy a new Honda windshield for $716?? I have called Premiere three times and asked to speak to someone about this bill, but no one has returned my calls. Our insurance (State Farm) paid the bill without a question but I believe this kind of outrageous overcharging is one reason insurance costs are through the roof these days. The work itself was done well, no complaints about that , but over $6,600 for the job seems incredible. Next time we will DEFINITELY get a written estimate before getting work...