Rock Spa & Salon (in Seminole Hard Rock Tampa) — Attraction in Temple Terrace

Well to say the least The Rock Spa did not live up to my expectation. I do my best to give the benefit of the doubt, especially because it was Mother's Day and I assumed it would be busy. I then started wondering are they understaffed or just overbooked/over capacity.

1. upon arrival- guest were coming out to the store front in their robes needing assistance of some sort, the attendants in the back were all over the place
2. Once checked in, an attendant was asked by the clerk to escort me and my mother to the back, she responded " she couldn't because she was busy doing something else (understandable, but good grief)
3. We were finally taking to the back locker room area and given our lockers, the attendant we had did not know how to use the lockers, we had to wait for someone to come over and show us how to utilize them
4. once dressed into our robes, an attendant advised us, we could go sit and wait for our names to be called for our services, and politely walked away(BUT WHERE??????) This is our first time at the facility, I am use to getting a tour prior to services
5. another lady walks up and asked had we been helped because at that point we are walking around like spring chickens (LOST/CLUELESS) she actually gave us a tour, kudos to her
6. The tour-OMG, I have never seen a spa in these conditions, there were over 30+ people, very loud enviornment (again, not their fault, but just very awkward, nothing relaxing about it. She should us where the beverages and snacks were, never seen the presentation of the refreshment area so dry. 4 oranges and apple or 2 and a vine with no grapes on it, maybe to BUSY to replenish I suppose. I saw people with champagne I asked her may we get two and put it on my card, she advised the first is complimentary and they should have asked us at check-in, she told me to go to the front. I walked back up in my robe, with a lobby of people to ask for that.
7. massages and massage room was amazing, we had Lauren or Laura, and another lady think it was Brenda. They were super sweet, best experience while there.
8. after the massage they walked us out gave us waters and this lemon sorbet that was the BEST
9. The spa had calmed down quite a bit after our services were complete, maybe 10+ people, but the facility had soiled towels EVERYWHERE, by the jacuzzi, on all the unoccupied chairs, there were drink cans, champagne glasses everywhere (GROSS) and then all attendants disappeared in to thin air, I suppose taking a break, they were running around like chickens with their heads cut off when we first got there (very chaotic enviornment)
10. we decided to get in the jacuzzi but there were no towels, we waited about 20 mins to see if someone would come by and check on everyone, we just decided to get in. Finally a staff member walks by while were are in the jacuzzi, she advised she would have someone bring us 2
11. after the jacuzzi and enjoying the other amenities, we headed over to take showers- AGAIN, no one to be found, there is a line of like 4 girls, needing towels for showers, all wondering where was the staff, SMH.... GOOD GRIEF
12. The a few of the showers had soiled/used towel, very unsanitary, (where is everyone, where is the cleanup, and disinfecting) at this point it's slow and manageable
13. At check out I explained all over the above, very politely and advised I was just very surprised in our experience, she advised me she would let her manager know, but then proceed to ask me if I wanted to leave gratuity.. (FOR WHO, no one helped us) I told her if anyone needs gratuity it was our masseuse.

I will say the spas aesthetics was nice, but you couldn't see it with all the people and trash

I frequent spas all the time, this by far was my worst experience, I'm just mind blow about this. Unreal, especially...

Not the place to come if you want peace and quiet on a Saturday. •My biggest issue & why I wont be coming back: I came to get a massage and spend the day at the spa as my birthday gift from my husband. I was so excited because I’m a mom of 3 young kids- my life is stressful and hectic & this isn’t something I normally am able to do. Imagine my utter disappointment when at 11am, I could hear the music from the pool DJ all throughout the spa area. The showers? Hear the bass. The female lounge hot tub? Bass thumping and I could sing along if I wanted to (I didn’t). The only place I could mostly/kind of not hear it was the stuffy co-ed area and even then it depended on the song the dj was playing. I asked one of the attendants if there was a way to ask if it could be turned down or something. “Nope, sorry” I asked the spa front desk attendant “nope, we pay them- sorry” I asked one of the attendants at the pool deck and he also said “no, we hire him so I can’t ask him to turn it down.” So I asked him nicely if he could turn it down because I’m a guest at the spa and could hear it. He was super nice and said he would and mentioned something about how they usually ask him to turn it up. I completely understand the DJ was doing the job he was hired to do, but I wish I had known he would be there. I would have gone somewhere else as it completely ruined my experience. Hard Rock paid him to play music but I paid Hard Rock for a massage and peace and quiet. Apparently that didn’t matter to anyone. This isn’t something I get to do all of the time. This was a special occasion that as a mom of 3 young kids, I was looking forward to peace and quiet- what you would expect from a spa. You won’t find it here- not on a Saturday morning.

Pros:

•The massage was nice. It wasn’t the best I’d ever had but also not the worst.

•The Female/Male areas each have their own hot tub, salt rock sauna, & steam room in addition to a shared hot tub area that is indoors (so you could theoretically enjoy it even if it’s hot outside)

•Complimentary sparkling wine if it’s your birthday

Cons: •No snacks. You do get a single bite (think test spoon size) of sorbet after your service but it was lacking. There is water, coffee, and tea though.

•It’s suuuuper hot and stuffy in the shared area.

•Attendants (and possibly others who work here, they didn’t all have the same uniforms) are constantly walking through the shared area- sometimes loudly talking with each other. Kills the...

The worst spa experience I have ever had. I am an X Card player and I frequent the casinos quite a bit. I decided to get a massage on this trip and it was absolutely terrible. I booked a deep tissue and it was barely a Swedish massage she did no deep tissue therapy at all she just slathered an extreme amount of lotion of me and rubbed it around. I asked her numerous times not to use a lot of lotion and also not to get it in my hair and she did both. Then the masseuse had like hair stubble on her arms from shaving or lack of shaving them and she was scratching my back with her arms it was horrible. The massage was supposed to be 50 minutes and I did an add on foot scrub and she started at 4:08 and told me I was done at 4:51 so it was not even 45 minutes long TOTAL. I asked to speak to a spa manager and was told one was not in. I then called and asked to speak to a manager and again was told no manager was available and the man on the phone refused to give me the name of the spa manager. I then called the next day and was told the spa manager was in a meeting and would call me back in 20 minutes and I still have not received a call. Absolutely terrible and it’s such a slap in the face because my husband and I spend a lot of much money at the Hard Rock properties and to be treated like this is just unacceptable so I highly advise against...