The UPS Store — Attraction in La Cañada Flintridge

We are writing to express my deep disappointment and concern regarding a recent incident that occurred at one of your UPS stores. On [date], my [family member/friend] and I visited the UPS store located at [store address], where we encountered a highly unprofessional and distressing situation involving your employees.

Upon entering the store, we approached the counter to inquire about packaging materials. We were met with hostile behavior from one of your employees, who aggressively snatched the tape from my hand without any explanation or courtesy. Her aggressive demeanor and the profanity-laced verbal attack that followed were completely uncalled for and left us feeling shocked and humiliated.

As if that were not enough, we proceeded to inform the employee that we intended to return an Amazon product and were advised that the original packaging was sufficient. However, when we explained that the item arrived in its original packaging and all we needed to do was add a label, she responded with further aggression and began screaming and harassing us. It is worth noting that the other employees present at the time not only failed to intervene but actually encouraged and enabled her inappropriate behavior.

Regrettably, we did not manage to obtain the name of the employee in question. However, she was easily identifiable due to her distinctive hair color, which ranged from blue to purple. I believe that such behavior from an employee is disgraceful and entirely unacceptable, regardless of any personal circumstances or frustrations they may be experiencing.

As a loyal customer of UPS, I have always appreciated the quality of service and professionalism that your company strives to deliver. However, this incident has left me deeply disillusioned and concerned about the level of employee training and oversight within your organization.

I kindly request that you take immediate action to address this matter. I expect a thorough investigation into the incident, appropriate disciplinary measures to be taken against the employee involved, and a reassessment of your training protocols to ensure incidents like this do not occur again in the future.

Furthermore, I would appreciate a written response from your Customer Service Department within reasonable timeframe, e.g., acknowledging this complaint and outlining the steps you plan to take to address the issue. I trust that you will handle this matter with the seriousness it deserves and take the necessary actions to restore my faith in UPS as a responsible and customer-oriented company.

Thank you for your attention to this matter. I hope for a swift resolution and a commitment to upholding the high standards of professionalism that I have come to...

I went to return my Amazon package and I had to print out my label which I'm aware that it cost $1 when you email the store a label. The worker with the Hat, old used Covid Mask, a bunch of booster shots, and a jacket with light eyes told me I had to pay for a package which is fine and not a big deal at all. I was just curious so I asked him "since when did you guys charge for a package because I remember making Amazon returns with labels I had to pay $1 to print and not get charged for a box?" Maybe that was a mistake they did a few times in the past and it was corrected as of today. He responded back to me and said "I been working here for 3 years and it's always been that way and you're just a liar." It took me about a few seconds to process what he said and I asked him "who's a liar?" And he responded back saying "You are." Keep in mind there's a few people standing behind me and I got quite embarrassed so I told him "look man you don't need to call me a liar I just asked you a simple question just print my label and get my package going." After the transaction was done I asked for his name and he said "I don't need to give you that information." This defeats the purpose of wearing a UPS Store name tag which none of the employees were. I asked his other worker who happens to be on the heavy overweight side what his coworkers name is and he responded saying that "I been working here for a week I don't know his name." Keep in mind this guy just lied because I've seen him there for over a year. If you're having a bad day or wake up on the wrong side of the bed, it's probably best to use a sick day and stay home so you don't have to put your negative energy on a customer that's been coming to this store for over 10 years and call them a liar for no reason and try to embarrass them in front of other waiting customers. This has been reported to UPS corporate and the store is contracted to respond back to corporate complaints. I will follow up...

I don’t usually write reviews but my experience here was so bad that I must. The worker at this location that I saw was extremely rude. He initially explained that because we didn’t have two QR codes for both boxes, he could only take one. Of course that part was fine, that’s the policy, so we left one of the boxes with him at the front and proceeded to take the other one back to our car. But he then changed his mind because he rhetorically asked something to the effect of “are you just going to leave this here?” In an extremely condescending tone, he lectured us about needing two QR codes for each box instead of one for that order (despite what he previously told us). My mom called him out on his rude and combative tone (in a professional and collected way) and he made the excuse that that’s just the way he naturally talks and if she didn’t like that then she doesn’t like the way he was born. Those were, quite literally, the words he chose so as to play the victim and deflect from the arrogance he was reeking with. I agree that him explaining to us that he’s a naturally condescending person isn’t a me problem, but for us, his tone in that specific interaction was in fact our problem. Because usually people (such as customers) don’t like being talked to in a cold manner...