Yours Truly Consignment, Inc. — Attraction in Conway

A friend and I came into this place to find an outfit for a choir concert we had coming up. My friend actually found an outfit and I had found a pair of shoes that would have been perfect but I needed to find a full outfit. My friend made her purchase and we decided to come back for the shoes after I had found an outfit for myself. We both arrived the next day and we were immediately stopped and accused of stealing the shoes I had tried on the day before. The employees and owner said they had did a walk through after we left and knew we had stolen them but I could see the shoes from across the store. I walked over to them and pointed them out. I told her that she should apologize for making this kind of accusation but instead she apologized for not finding the damn shoes and not to us and refused our services. I have never been treated in this way in my entire life and to make matters worse the police were called on us because I guess they thought we were going to “steal” the shoes again or something else that would still be there when we left. Needless to say I have vowed to never go back to this consignment shop. I mean if the owner would have just apologized to us for the accusations. But to be accused of something like this and then have the police involved was a big embarrassment. I have never stolen anything in my entire life. I would have given zero stars if I could have for this incident alone. I will never be back to this establishment and I will make sure to tell people how you treat certain customers.

In response to your response.

The only “inappropriate” behavior that was established on my part was me crying hysterically because I was being accused of something that I would never think about doing in my life. I did not curse or yell at anyone, nor did I vandalize your store in anyway. I simply asked for an apology but instead I got I’m sorry I didn’t find the shoes not I’m sorry for accusing you of stealing. I was then asked to leave and never come back there before I left and met with the police and you and I both know that is why I left your store. You refused my services because you made a mistake and possibly assumed I would lash out because of it, but you didn’t give me a chance. As someone who has worked in retail for several years I can understand refusing services but when you make a mistake you should want to make it right by at least apologizing for the mistake. You are asking for respect for your business but not once did you show me any that day and you are still trying to push the blame all on me when all I wanted to do was show support for this store I had heard so many good things about. This was a go to store for a college kid on a budget and I loved it until this incident. You want respect then admit you were wrong and take all criticism good and bad and try to improve on them. You should look at this incident and see how you could improve on how you could handle it better next time. But first you need to admit you were wrong.

You do not treat “everyone” the same because as you have stated before your business is not for “everyone” and you know you can’t please “everyone”. I guess I happened to be one of those lucky ones that this store is not for even though I loved to go there. I have already found my peace with this which is why I found the courage to speak up about it. I can no longer let this go unnoticed. I have dealt with anxiety from this since this was the first and last time I was ever accused of such a thing. I mean I was accused of stealing and stopped by police all in a matter of minutes. Something that was all new to me. You may treat the vast majority of your customers great and that is awesome but wrong is wrong. I know you don’t think you were wrong since you said that you deal with challenges and on a day to day basis and I was one of them that day. A challenge you brought upon yourself I might add.

With all of that being said, I pray that you can spend another 19 years making this establishment a place that “everyone” can truly come to and...

I am just WOWED by the amazing selection, organization, prices, wonderful service, and friendly staff! Yours Truly is the only place that me and my daughter shop for all of our clothing needs and wants! We always seem to find exactly what we are looking for at a price that is cheaper than we can afford! Name brand clothes, shoes, purses, jewelry, belts, etc. Something for everyone here of all sizes. Oh and can't forget the AMAZING CLEARANCE deals that they have daily....anywhere from 25% to 85%...How can you go wrong with that!! We are always made to feel so welcome! There is always someone right there to help when needing assistance and all the staff treat everyone with dignity and respect! You cant find that just anywhere. And to add a bonus to the store....they usually have a drawing on facebook to enter to win a $25 to $75 gift certificate to their store. Yes people do really win! I have one twice and personally know another lady that has won as well. They are true to their word! If your looking for a new place to shop with the best deals, selection and prices in central Arkansas go ahead an head on over to Yours Truly Consignment..you wont be disappointed! I wont shop any where else!!!!! Thank you Yours Truly for all...

Updated review: Based on the reply from the owner, they are clearly having issues with this policy. My child was being held by her father and was never once put down (so no she did not run across the store) my mother in law was also with us and there was no stroller. What actually happened is we (3 adults and 1 child) tried to come in, we listened to the girl at the front door explain your policy and politely left. There was no “tongue lashing”, there was no rudeness. We are not the family you describe in your reply, but I am definitely at peace with our decision to leave your establishment immediately and not return.

I wish I could have even walked in the door but was stopped as soon as i walked in while holding my child and informed “children were not allowed inside”. Absolutely absurd, definitely miss the store that used to be in this location, they were always friendly and the place was actually clean and styled. I would like to remind everyone this is a SECOND HAND store or consignment shop, nothing in there is so precious that a well behaved child who is being HELD by a parent could destroy. Definitely won’t be visiting ANY of your locations after...