ITech Xpress Phone & Computer Repair — Attraction in Covina

I chose this establishment based on strong reviews and a personal recommendation from a friend for phone repair services. Unfortunately, my experience did not meet the expectations I had hoped for.

On Thursday, April 24th, I dropped off my device for a diagnostic assessment. The staff assured me they would provide an update within a few hours. However, since they had my phone, there was no alternative contact method provided, which created the first communication challenge.

I followed up the next day, Friday, April 26th, and was informed that the issue appeared to be with the power supply. I was told the phone would need to be shipped to a third-party repair facility, with an estimated turnaround of 7–10 days. I then provided my brother’s contact information to ensure there would be a reliable way to reach me with updates.

After a week without any communication, I followed up again on May 1st and was told the issue had been re-diagnosed as a motherboard problem, extending the repair timeline by another 7–10 days. I also learned that the phone had not been shipped until April 28th—several days after I was initially told it would be. When I asked about the lack of updates, staff stated they had attempted to contact me, though no calls or messages were received on my brother’s phone.

While the process was frustrating and communication could have been handled more effectively, I did appreciate receiving a 30% discount and being able to keep my phone's memory intact. It’s now been a few weeks since the repair, and the device has been working well without any issues.

Although this experience was less than ideal, I genuinely hope this feedback is helpful and that the business continues to improve and thrive. I wish the team all the best...

Not only that they have tried to hustle me for more money Moreover they have insulted me and call me a thief over a phone call after I have confronted him that they have swapped one set of two 8 GB of ram with 4 GB Which I have just bought and installed on the day I dropped it off, Classic scenario of someone caught stealing and when you confront them, they will try to turn the table around on you, What is so disappointing and sad that this guy start speaking to me in my own native language the minute he felt he's getting cornered trying to manipulate the situation, an honesty note for the record this was a second time dealing with them however the first time I had a great experience so I'm not sure what has changed with the operation maybe it's just the tough times we're going through right now small business will just try to hustle you to make ends meet!! ............................. Wow true professionals are you guys? continuing on insulting me!! I'm a customer and I have the right to state my honest opinion about my experience and the service I have received, you can not Insult me that way!! By the way why do I have a receipt from your shop for $90 on top of that too I do have a receipt from 0WC reflecting the purchase of the new ram sets two weeks ago, moreover have you considered That I could be a professional and you could be damaging my reputation as an individual, Please look up my name on LinkedIn and I would like you to kindly consider deleting the insults ASAP please and update yourself on the consumer laws, before this gets out of hand in...

I took my iPhone 11 in for repair for a cracked screen. They fixed it in a timely manner however failed to inform me that they would be using 3rd party parts (not Apple certified). This results in a permanent notification in my iphone settings and prevents Best Buy and Apple from repair in the future. Had I been informed properly, I would not have moved forward with the repair. Shortly after, my phone was glitching when texting. I was notified of their 30 day policy and brought it in before the 30 days. They did not see the problem so they would not fix it. The texting problem continued but I never got it fixed having surpassed the 30 days.

Months later I had a worse problem. The poor repair and 3rd party parts resulted in severe damage when dropped in water. iPhones are water resistant and can stand to be in water for up to 5 feet for 30 minutes and my unfortunate submersion was nowhere near this and lasted 2 seconds. With this poor repair job from iTech Xpress, my phone was severely damaged beyond repair and no legitimate business would help since it was an illegitimate part. I just wish I was told ahead of time that the part was not Apple certified AND that the seal was not water resistant. I feel scammed. Do yourself a favor and go to a...