Taqueria El Picosito — Restaurant in Covina

Their food is definitely 5 stars, always fresh and good flavor. I've been coming here ever since they opened and the food has always been on point.

I always order takeout, there has been times where they forget to put stuff in my bag but they've always made up for it, nobody's perfect. The reason for the 3 stars is customer service over the phone 90% of the time sound a little rude so I would say in that field they need to improve a little. Other than that food is always on point nothing negative to say about that.

Overall chill spot to visit and enjoy some good Mexican food.

Little update, once again people answering the phones need to be trained a little better. I called in to place a phone order. Lady that answered the phone took my order and my name down and also specified if I knew I was calling the restaurant in Covina on grand, I said yes.

I get there about 10 mins after my phone ordered. I pay and lady at the register said phone order for my name to the cooks and the other waitress. Im standing there for another 10 or so minutes and go up to the counter and I ask the waitress if my phone order was ready.

She looked at me and had no idea what I was talking about, she asked for my name i have it to her, she asked if they were the right restaurant I had called I said yes. I told her I already even paid at the register for my food. She still had no idea what I was talking about. Finally she tells oh its right here they put the wrong name on the ticket!

I was like really wow! So my food was just sitting getting cold, so yes when I finally got my food it was cold. They didn't bother in admitting it was there mistake and we will ake your food again i got nothing. Eating cold fish tacos not so tasty little nasty. The customer service here overall need way better training all around from management.

When the food is hot and fresh it's good, when it's old and cold...

I always love the food at Picosito. Today I had a bad experience. I ordered several tacos, enchildas, a gordita and a Asada Huarache. Everything was great except the huarache. The asada was so salty it was not edible. I figured nobody is perfect and I will give them a call to let them know and expect they make it right. Thats when the experience went to hell........the person who helped me by phone insisted that the asada was fine even after I told her we are regulars and have never tasted it that salty. She fought me and said she ate it earlier which means its not fresh to my surprise. She said no refund and not even store credit unless I drove back...I told her I live in san dimas and to just credit me for my next visit because I still had faith in them. She still said no so I asked for the manager. She said the manager will not do anything for me unless I bring it back but she is not in until tuesday? Today is Saturday.....do I keep it for a few days? I was surprised at the service level given im a regular paying customer with my first complaint...wow! All for 8 dollars? When I spend 50 on the...

If I could give it minus two stars I would... The girl at the counter with black pigtails rubber bands balling them up going all the way down her razor back, I didn't catch her name... but she was so 'EXTREMELY" rude to us from the moment we walked in,when my son started to order our food she completely ignored him and walked away to another person that just walked in and said can I help you,'I HAVE NEVER BEEN TREATED SO HORRIBLY!" SHE WAS BEING OBNOXIOUS DURING OUR ORDER, I just couldn't believe that someone would be that rude to people she didn't even know, it was our first time going into their establishment, terrible service.... Then after our order of $25.oo worth of food she told us as my son handed her his credit card, 'oh we don't take credit cards," cash only, go outside,we have an ATM out there...NExT!... So we walked outside and decided her rudeness didn't deserve a spending that much money on the food so we just walked to our car, got in and left... I will never ever go back there again!.. We'd rather eat...