Wickford Appliance - Outlet Store — Attraction in Cumberland

My review of Cumberland Wickford is one of great dissatisfaction. My family went to Cumberland Wickford out of convenience of location. Our intent was to purchase 6 major appliances. We left with the promise of getting a package quote and to take advantage of the sales. After a week with 4 separate failed attempts to hear any communication back from sales person Joe on our quote request we were ready to write off any business with Wickford Appliance. Today, we decided to drive from Cumberland to Wickford to give this company a second chance to redeem their reputation of providing A+ customer service. After explaining our terrible experience with Joe at Cumberland Marybeth took charge and delivered! She apologized for her colleagues failed attempt at demonstrating Wickford's core customer values. She took the time to hear our needs, walk us through each step of the process and close the deal. Here is the kicker, Joe started the purchase process with us in their system so Marybeth knowing she would not receive any credit still went out of her way to provide excellent customer service. I have already emailed the manager with both experiences. I truly hope that this review makes it to the right hands and Marybeth is fully compensated for Joe's short comings.

Update 3/18/25: I truely appreciate a company that hears their customers. I had the pleasure of recieving a follow up call regarding our most recent experience. Our concerns were heard and promptly addressed. It is abundantly clear at Wickford Appliance you are not just a number. This is the prime reason for staying away from the big box stores and shopping local. I look forward to counting on Wickford for all our future needs.

Delivery/Install follow up-

My family and I had such a great experience at this location. Marybeth took the time to help us not only buy 6 appliances but also schedule service. I was notified the day before of expected window on delivery and install (they are separate). I thought this would be an all day event but I was wrong. The installation team arrived first and started preparing for delivery team. Everyone was respectful of my property and purchase. They made the whole process seemless without taking up my entire day. Highly...

I did not buy anything here yet but I can’t wait until an appliance breaks so I can! Here’s the deal. I never shopped here because I always assumed because it was a small business I would never be able to afford it. I went there today because I’m in need of a dishwasher. I was just tired of all the nickel and diming from Home Depot and Lowe’s and everything is a third party as far as install and warranty. I spoke to the sales rep here and he was absolutely fabulous. Detailing each model and their benefits. Now, the biggest part is where he could have done anything to make a sale, he informed me of their repair service where it’s $100 to come out and they TELL you what’s wrong!!! It’s not $200 to come out, $100 to look and diagnose and then another $100 to tell you what’s wrong. I will NEVER shop anywhere else. Everything is in house and they care. Thank you Joe Gelowtsky. Wickford Appliance I will be a permanent customer and I will tell everyone I know they need to come to you...

We're all quick to complain when customer service is poor, and seldom commend and thank the salesperson and store when we have a good experience; so I just want to say: "Thank you, Mike Altomari for your knowledge, professionalism, and superb customer service!!!" I purchased the GE Washer (Model #GTW725BSNWS) that has a WARM water RINSE, and it is the last model/manufacturer that has this warm water rinse feature. I'm still waiting for my laundry room remodel to be completed, so I haven't hooked it up yet. I'll update on the machine's features/functions once it is. Also Mike Altomari found a companion gas dryer for me (as the one that matched my washing machine has been discontinued.) Mike went out of his way to confirm that the dryer was the same height and appearance. The dryer is on backorder. DELIVERY of my washing machine was scheduled for delivery within one week of my order, and arrived in perfect condition, and the delivery personnel were...