The 湾 Wan Nail Eyelash & Facial — Attraction in Cupertino

⭐ Jean is amazing — but my experience with the new tech was terrible

I’ve always come to this salon specifically for Jean, and she’s been great every single time — professional, polite, and meticulous — so I assumed my profile was automatically tied to her. Today I was assigned to a new nail tech (name sounded like “Babi”?). She told me that if I want Jian next time, I can message on WeChat, which was totally fine.

But the service itself felt off: • She never asked me to check or confirm anything during the process, just worked straight through. I’m usually very chill and not picky, so I didn’t mind at first. • When applying polish, the edges looked unfinished, almost like flaws. I mentioned it, thinking she hadn’t noticed. Instead, she started “educating” me — saying my nails are too big and pointy, “like radish heads,” and that you have to paint vertically so it doesn’t hit the sides. She repeated this several times, each time ending with “Do you understand?” • I replied that people usually say my nails are small. And honestly, if they really look like “radish heads,” that sounds more like a shaping issue than my natural nails. I also explained I’ve never had this problem before — not at any other salon I’ve been to. She brushed it off, saying every tech has a different aesthetic and I can just book someone else next time.

I let her finish just to see the result. Unfortunately, the outcome was crooked and uneven — nothing like the “great artist” level her tone implied. And when she was done, she didn’t even ask me to check the nails or whether I was happy with them. Later, once I got in my car, I realized they were still sticky to the touch. Honestly, it was shockingly bad compared to the nails I walked in with.

To make things worse, when the next client arrived late, that client politely said she’d wait in the car and asked about the timing. The tech replied it would be 15 minutes because the client was late, then made a point — right in front of me — to mention that I had also been late. I was only 5 minutes late, which has never been an issue here before.

Throughout all of this, I was polite and respectful, only pointing out what I noticed. The way she handled it left me feeling very uncomfortable.

Bottom line: Jean is amazing and I strongly recommend her. But this new tech was extremely disappointing — both in attitude and in...

I’ve been getting my nails done by Mancie for almost 10 years now, and I can honestly say she is the BEST nail artist I’ve ever had. I’ve followed her from the very beginning because her work is always perfect—clean shape, smooth finish, beautiful designs, and long-lasting results. She’s patient, professional, and has amazing attention to detail. I trust her completely with my nails and I don’t let anyone else do them except her.

Recently, Mancie took over this location and did a full renovation, and the salon looks fantastic now—clean, modern, and so much more comfortable than before. The new environment feels professional but still warm and welcoming, just like her customer service. She truly cares about her clients and always makes sure everyone leaves happy.

I’ve supported Mancie for years and will continue to support her. If you’re looking for a nail artist who is consistent, talented, and genuinely passionate about her work, I 100% recommend her. She never...

I can’t recommend this nail salon enough! The nail artist is incredibly detail-oriented, professional, and skilled. What impresses me the most is how fast she works while still paying attention to every little detail — way faster than other salons I’ve been to, yet the results look even more refined and polished.

She really listens to what I want and always makes sure the design, shape, and color are exactly how I imagined. Every set she does for me turns out beautiful, clean, and long-lasting — even months later, my nails still look great. The salon itself is spotless and relaxing, and she makes the whole experience feel so comfortable and pleasant.

It’s rare to find someone who combines such great technique, speed, and care. I’m so glad I found this place — I’ll definitely keep coming back and recommend it to...