Dallas Animal Services — Attraction in Dallas

I adopted a dog from here. Before going to the center I had several communications back and forth with staff in regards to an animal I had found online. Upon arriving we were informed of a major Distemper outbreak at the facility which apparently had been going on for months. After meeting the dog I had discussed with staff before arriving and while in process of finalizing paperwork I was informed he was heart worm positive. I was told by the supervisor that the dog had received 2 treatments already for the condition and would would be given a third treatment at no cost to me if I brought him back in a couple of weeks. No where in the online information or at no time during my conversations with staff before my arrival was it mentioned the dog was heartworm positive. When returning with my pet as discussed for what we were told would be his final heartworm treatment we were turned away. The same supervisor who had assisted me with the adoption process denied any discussion about the "final heartworm treatment" and stated that since he was adopted and not fostered that it would be up to me to have his heartworm treatment and further more informed me the dog had actually not received treatment at all for heartworm in the 3 months he had been there because they don't do treatment due to the cost in case the animal is euthanized. I finally showed the supervisor paperwork in my adoption packet that he had provided me during the adoption process stating that the dog had received treatment and that Dallas animal services would provide additional treatment to the animal. At this point he says that I need to take my dog to a private veterinarian for a wellness check and provide documentation before they would administer the heartworm treatment. That same day I took my dog and did we asked. Since you are unable to call Dallas animal services directly I emailed them informing them I would be returning in 2 weeks (provided date and time) after the dog had completed 2 weeks of doxycycline therapy (which isn't cheap) that is required before the heartworm treatment is administered. Upon arriving the second time for the heartworm treatment once again we were turned away. The same supervisor once again playing the "I never said that" game. First he stated documentation was never submitted regarding the wellness visit and that it needed to be emailed before the treatment could be given. The same documentation that I had already handed him and he was holding in his hand while saying this. I asked him could he not just make a copy of the paperwork instead of it being emailed since he had it right there. He agreed but then states the dog had to complete 2 weeks of doxycline therapy before they could administer the heartworm treatment. This was something that never was stated by Dallas animal servives during previous conversations but luckily my private veterinarian knew and had already taken care of. I informed the supervisor that right there in the paperwork I had provided from the vet it showed he had received the doxycline. Then the supervisor states they can't provide treatment while the dog is on doxycycline. I informed him the doxycline was completed the day before. After all this he then states it's too late in the day even though we had already been there almost 2 hours waiting for and talking to him. So finally we schedule to bring him back in a couple of days for the treatment. During all the run around I had told the supervisor that I am currently unable to drive and depend on my mother who lives over an hour away to provide me transportation but he seems to not care about the inconvenience of turning us away twice. Finally on our third trip back to the facility for treatment we weren't turned away however I was provided what appeared to be a standard consent for trestment to be signed before they would do anything. It also said that this was the only one that would be given and it was up to me to pay for the final treatments that...

First time visitor and it was so overwhelming to see so many breeds of dogs, all shapes, ages and sizes available to adopt. I noticed the chaos first entering the shelter. No one says "hello can I help you" they just ignore you, so you stand there looking goofy😳 When I approached a staff member to ask where to go to see the dogs to adopt, it was then a kind staff member pointed me in a few directions to see dogs and one staff member walked me through each side. I was never informed what to do when I find a pet to adopt. I happened to notice other ppl taking the description sheet on the dog from the plastic sleeve, so I asked "why are they taking the description sheets, and how do I let someone know what animal I want?" The staff member then said "oh yeah, you take it up front to show them at the counter." When I did as staff member suggested, I stood at counter waiting for someone to help, and several minutes went by. I was just ignored, so I stepped up to ask. The staff members appeared kind, but clearly distracted. I was told to go to the lady at the desk on the end who was very kind and gave as much information on the process only if I asked otherwise, she didn't give details. The staff member at this desk took my description sheet and pulled up a little adoption info on my dog and proceeded to read specifics about my dog. I noticed she mentioned he has had his puppy shots, but at that time did not produce paperwork proving what vaccine he had. I had to request info via email to give to Vet. Turns out, he still needed two(2) more vaccines and he wasn't 1 years old he was only 4-5 months old. Walking into this facility, I had no idea what to do or where to go or where to sit and wait for what until I initiated a conversation with a staff member. Finally, when I was asked to go up to the table by the door and the ppl at desk would bring my dog out. I did what they said only to be ignored again by the two ladies at table. They didn't say hello nor did they ask my name. I asked "should I stand here?" and the one lady staff member replied "if you want to" I happen to see my name on paperwork folder and pointed to it after both women still ignored that I was standing there😳 I noticed they didn't talk to me the way they spoke to the man before me and I noticed how they had him sign the "top sheet" but neglected to say anything to me and I was waiting for instructions from them. In the chaos trying to control my dog on a leash while other dogs entered and exited the building, I forgot to ask the ladies about the "top sheet" All they did was give me the Folder and a leash and say "that's it" In my honest opinion, all you need is "love" for your fellow man and a little kindness goes a long way. I would still shop to adopt a pet here because eventhough I struggled getting information from everyone, I now from that experience feel like I can somewhat navigate through this facility with ease if I decide to adopt another pet. I hope this helps someone. I encourage you to check out this facility if you choose to adopt a pet and be certain to take advantage of all the coupons inside the folder especially the Vet visit because turns out, our pet developed "kennel cough" while in the shelter and the Vet visit was...

We were at Dos Equis Pavillion yesterday, 8-23-24. It was terrible hot and sunny. There were 2 Dallas Animal Services ppl there with a black Shepard type dog and a young blue pittie. They had vests on saying Adopt Me. This lady and young girl were walking these 2 dogs on the very hot pavement, regularly stopping and allowing these dogs to stand in the sun on scorching pavement. The blue pit pup was visibly overheated and repeatedly picking her paws up off the hot pavement. I slipped off my flip flop and at 3 seconds knew the pavement was much too hot for the dogs to be standing on.3 separate times I said, "That pavementis too hot for their feet! Get them in the shade!" The young girl kept pulling the blue puppy off of the beds of mulch back onto the pavement! (I was stuck behind a barrier so i couldn'twalk over to them to help the dog.) Withing a few minutes they brought both dogs into the shaded bar area where we were waiting to get into the show. I went over to ck on the pup. Now there was a 3rd person with them. An adult with the young girl and blue pittie. I said this pup is overheating.(fast panting and drooling) The woman said, "She's been in the shade." I told her, "That's not true. I stood over there", pointing to where we were watching both dogs, "and saw the dogs standing in the sun and walking on the hot pavement!" She ignored me as she talked to a lady about adopting her. I told the potential adopter, "i hope u get to adopt her." And walked away. Back in line, in the full sun, the girl walked the puppy. The pup stopped and tried to lick up water from the pavement where someone spilled it. The girl pulled the pup away from it. I told her, "Get that pup some water, she's very hot and thirsty!" The woman walked up and said something to the effect that the puppy had had a drink. I said, "Well she is obviously overheating!" The lady put some water down for her and she drank like crazy, still standing on the blazing hot pavement!!! I made a point of putting my bare foot on the pavement and saying she needs to be off the pavement b4 her feet are burnt! There were plenty of ppl around that agreed! They took her back into the shade. I'm livid at the lack of knowledge or care for these innocent dogs. I understand the need to get these precious dogs into foster care or adopted, but this wasn't very well thought out and I strongly felt the need to speak up. I tried to call DAS yesterday, around 4:30, when this occurred, but the number I found online told me to call 311. Absolutely no help for these pups other than me speaking out. Educate your volunteers on the devastating effects of hot pavement please! I do see that yall are trying to find them homes. And thank u for what u do! Education is key though. EDIT: DAS reached out to me on Facebook and asked me to relay my experience to DAS volunteers via email. They DO teach about dog paws and hot pavement. My experience may help as a refresher! I appreciate them and their willingness to educate more! I'm changing my...