Duke Urgent Care Croasdaile — Attraction in Durham

My 2 yo daughter and 5 yo daughter have been getting terrible coughs with fevers this year. Every 2 weeks one of them has it. We’ve visited Duke a few times when their fevers have gotten too high (104 range) or when they can’t sleep from the coughing. Yesterday was one of those days. My 2 yo has had a cough that’s so bad that she cannot sleep at night. This has been going on every night for at least 3 weeks. She has reactive airway disease and the breathing treatments are the only thing that gives her any relief. Yesterday, after coughing all night again, she woke up with green mucus coming out of her nose and a low fever. So I brought her in, along with her sister who had started coughing that morning. I figured, if they have the same thing, let’s get it knocked out in both so they’re not passing it back and forth. I have them Tylenol and brought them in. First of all, I was not prepared for the hour wait. I had forgotten snacks or something for them to do in my rush to get them to the doctor. They were insane in the waiting room. By the time they went back, their fevers had subsided and they were acting completely normal. I knew it was going to be an uphill battle to try to explain that they are actually not well at night and in the mornings. The nurse who triaged is was wonderful. She’s the only one who offered any kind of assistance the whole time. The PA couldn’t keep them straight and got annoyed about my two year old stepping on goldfish (one of the only things that afforded me some control... a fellow mother had seen us struggling and brought them over... THANK YOU). Obviously working with kids is NOT in her wheelhouse because she didn’t know what to do with them at all. When the nurse came in to swab my 5 year kid’s nose, she said “since y’all don’t like to sit still”, making it clear the PA had complained to her. I was embarrassed and doing everything I could to keep control of two cooped up small children. And my 5 year old says, “I can sit still” and gets up on the table. The PA brings in the pediatrician in who is obviously better at working with kids but he listens to their chests and sees their happy little faces and says “they’re fine. They’re happy and active.” Well, yes, I know, they’re happy and active right now but this is not the case overnight, and hasn’t been for months. We need some help with the overnights when they (esp 2 year old) cough so bad, nobody can sleep and she vomits. Speaking to the Ped and the PA was like jumping against a brick wall. “They’re fine”. With all due respect, I am their mother and I know when they’re not “fine”. Fevers and coughing all night give that up. So ok, I know they’re not acutely Ill and in danger, but the coughing needs to stop. I just need help with this. Stop the albuterol, he says. Give them a tablespoon of honey. Do you think after 2 months of this, I haven’t tried every home remedy I can get my hands on? I’m not keen on spending an extra $70 for copays unless I’m pretty desperate and out of options. I am a working single mother and we all need to get some sleep. The kids are miserable at night. Please just listen and help me. To shut me up, the doctor gives me a 2 night dose of hydroxyzine. This is to dry up any post nasal drip and help them get drowsy. I could have told him it wasn’t caused by a post nasal drip, if he would have cared to listen, the cough is a deep chest cough, but alas, he had no time for my details. I’m assured this will help. I give my 2 year old a dose before bed. I might as well have given her water. Nothing. 2 hours later she was not only NOT DROWSY but coughing even more. It is now 3:30 in the morning and she has been up crying and coughing all night. Mommy is tired. Babies are tired. And I wasted $70 and 2 hours of my day to be in the same...

I came myself on April 7 for a terrible sinus infection, and the PA I saw did not even examine my sinuses, would not listen to what my primary care doctor and other PA’s and other physicians at this urgent care normal gave me.(I get have chronic sinusitis). She finally decided to give me doxycycline which she warned caused heartburn. I told her I had gerd, and she said to sit up for 30 minutes after taking it. I had horrible heartburn 4 hours later in the middle of the night, and I couldn’t tolerate some of the pills and vomited them up. I wish she would have just listened to me, the 41 year old patient with sinus problems for 25 years. Croasdaile has always been great before?

Additionally, we took my 15 year old daughter here yesterday, as she was peeing often, and had pain towards her left side, that 4 ibuprofen did not relieve. The male doctor, of course took a urine sample, and it did not turn up anything, so he wrote for some prescription strength naproxen and sent us on our way. I read the follow up notes, and I was angry, and shocked to see he diagnosed her with period cramps! He did not even ask her if she was on her period (she was not!). I’m sure they asked her when she was getting her vitals taken, and my daughter puts her info in an app, and one of the first things I asked her yesterday when she was complaining of pain was when her cycle was due to begin- and she said 2 weeks, and she is extremely regular. Do better Duke Urgent Care! Did you even try to figure out what was wrong with my daughter, or decide it just a “female problem.”...

If they had a zero star, I would rate this place a 0. I went in for flu like symptoms this morning. Nothing was prescribed to me and was told I did not have the flu. The past 48 hours I have been having major hot/cold symptoms, a migraine, many bug bites (bed bugs?? stayed in 2 hotels a week ago) and very fatigue and hard of breathing. They took me out back, did a swab test for the flu and it came back negative. Doctor told me it was probably just something I picked up and should go away on it's own. I asked her to prescribe me a anti-viral because I have been feeling all the effects from the flu-like symptoms and an miserable with being hot and cold and not being able to sleep. She told me there was nothing she could do and nothing to prescribe. An hour later, I went to check out and pay. The billing lady messed the bill up and charged me DOUBLE to what she was supposed ($163) because they put I had 2 lab works done. 10 minutes later, they fixed the error. It was supposed to be a $87 co-pay on my insurance card. When I asked them if it was cheaper to not use insurance- and cash only, she put cash in the system and it brought it to $84. There is something wrong with that!! Why should we have insurance if cash is cheaper? All in all- I was there an hour and a half. Was not prescribed anything, nor told what was wrong with me and paid up the wazoo. I will never go back, nor recommend anyone going...