Sunset Room At The Vista — Attraction in Elizabeth Township

I attended a wedding here as a bridesmaid. The event coordinator, Jill, was unpleasant from the get-go. When our bride was hungry, we asked for food recommendation. She encouraged us not to get food from anywhere else and to "wait it out" for 2 - 3 hours until dinner. The kind bartender offered us crackers and oranges which is all she could do, but was very sympathetic. There were also 3 very SNIDE remarks from her to various people, one was to the photographer, about how the bride "didn't get a rehearsal dinner so (she) has no idea what's going on." Let me be clear, we are all very pleasant and easy going people who have ALL worked various service industry jobs. This set the tone for the rest of the night. Jill failed to do her job of making sure the bride was unseen by guests MULTIPLE times. She also told us, although it was discussed previously, that someone would be able to drive the bride to the entrance of the ceremony area. We were then told it would be impossible, as the car would be seen in photos? There was no argument back, but as we were taking photos, we realized the car would have never been in the photos in the first place. Jill is keeping this nasty attitude. The night goes on, at a steady pace, which did not seem fast enough for Jill. Everything felt rushed, and multiple times Jill was seen rolling her eyes and tapping her feet. Why do you have this job if you lack patience for someone's special day? The icing on the cake for me was the bartending experience. There was a tip jar for cash tips, and a Venmo scan code. The kicker of the Venmo scan code is that the code went to JILL! The wedding COORDINATOR! NOT the bartender! That was absolutely the last straw for me. The bartender was the only person who cared about the wedding and wedding party. Insane that Jill feels entitled to ANY of her tips. The bartender assured me they split them at the end of the night... but for what? The coordinator was NOT behind the bar, was NOT serving drinks. As a matter of fact, she was serving only one thing : major attitude and annoyance. 915 rolls around and Jill is cleaning up everything. The beautiful table my bride neatly put together, all thrown on a tray before the DJ is even done. If your drink as unattended while on the dance floor it was in the trash, and 915 is last call so there's no chance to get another. My bride had a beautiful day, but I would NEVER recommend this place to ANYONE.

The ONLY shining star was the sweet bartender, who truly deserves better.

My husband just told me about how the chairs during the ceremony were PAINTED! So when everyone stood up they had huge white chalk like marks all over their pants and dresses. This actually forced people to sit on rocks during the ceremony.

In addition, the coordinator recorded the date incorrectly, so in all of the photos taken with the beautiful backdrop, it says 2026 instead...

After a long and lengthy few months of trying to come to an agreement with the owner of this facility and her unwilling to be accommodating or show any compassion for others, I feel like others need to hear our experience.

When we toured this venue last year we were impressed by the venue (although connected to a sports complex and lack luster from the outside), and were pleased with our experiences with the assistants. We also sat down with one of their selected caterers and picked out our menu (Stratwood was amazing), and were set to get married there this October.

With COVID 19 and the global pandemic the world is under presently (and has been since the beginning of March) many things have changed. We, like the majority of the world were subject to layoffs and loss of income. With a wedding fast approaching and us financing our wedding ourselves, we quickly realized it would not be possible for us to pay the remaining $5000+ we owed to the venue for an October wedding that was likely going to get cancelled anyway. As a courtesy to the owner, we sat down with the assistants back in March and explained our situation. The assistants were super sympathetic and assured us the owner would work with us to either downgrade our package to make it affordable or offer us a credit for another event. Seeing as we had already paid $3500 to the venue.

Well, the owner had a completely different agenda. Although they had filled our October date (assuming because i have talked to other brides who have been in contact with the venue), she was unwilling to transfer our $3,000 to another event unless we wanted to wait and book a new wedding in 2021 (this is not doable).

This venue is out of touch with reality and the current financial state our economy is in. The owner is not someone who is willing to work with you, and this is ultimately going to hurt the business. She offered to let us book another event (bridal shower/baby shower) this year IF WE WOULD PAY FOR A WEDDING PACKAGE. Anyone up for paying $8,500 for a baby shower or bridal shower? Not us! sorry!!!

With the global pandemic happening right now, many many companies are having to make exceptions to their policies and procedures for the greater good. It's terrible that this venue is owned by someone who lacks compassion and understanding. Please beware when...

My husband and I got married here this June and we, and our guests, cannot say enough good things about the Sunset Room!! First of all, it was so convenient being able to have the ceremony and the reception in the same place because it made the whole picture taking process so much easier. Guests could just walk right up from the vista area to the inside reception area. The venue took care of all the big and the small things like setting up, taking down, packing things up, texting us reminders, working on timeline, communicating with vendors, and providing things we were glad we didn't have to purchase (cake cutter, card holder, centerpieces, etc). I am in dental school and my husband is a teacher and we didn't have much free time to plan a DIY wedding. The Sunset Room made wedding planning a BREEZE with all the things they coordinate. The package options were easy to pick from, and everyone who works here is fantastic and super friendly, no matter how many questions you text them! (that's another thing - being able to text them made communicating super convenient) the only things we really had to plan ourselves were getting a photographer, the DJ, and the cake (We recommend Soundwaves Event Group and Barton's Bake shop as both vendors are familiar with Sunset Room and already know how everything works, plus both are just great businesses). We picked Carriage Inn as our caterer and all we had to do was show up to taste food and the Sunset Room handled the rest. So many people complimented the venue saying it's the best wedding they've been to. The sun set around 8:30 which made for the prettiest pictures. The large flower wall in the reception room is so beautiful. If you are looking for an event venue just...