DFW Airport Headquarters — Attraction in Euless

The worse experience ever at an airport. I threw out my back and was an incredible pain when I took an American Airlines flight into Dallas Fort Worth so I had arranged for a wheelchair to take me to my connecting flight as I recalled the cavernous airport, with long, extended walking necessary to get to the various gates... .. The airport is a mess. It's complete chaos there. Once we landed, the foreign people who handle the wheelchair, transportation were in complete chaos. I asked who was in charge and I wanted to get his name to file a complaint and an American Airlines flight attendant came over and a very hostel and arrogant fashion demanded to know why I wanted the man's information and said "No! No names. You don't need any names" and stood in front of him so I could not see his name tag. As I was in so much pain I didn't argue with her although she was extremely rude, I just did not want to miss my connecting flight. Net net. I was on a transportation bus like vehicle, and the group of foreign men took us to the wrong spot and told us to get out. The spot they took us to there was a man in charge who said." I've told them 100 times not to bring you guys here "... they're supposed to take you to the gate. I don't know why they're doing this. All of us on that bus missed our flight. In excruciating pain I had to go through the challenge of standing in line for a customer service person and then I was directed to call a hotel. That hotel did not answer the phone, I did wind up spending the night at this atrocious little hotel, all they had to eat was things that could be warmed up. I didn't have my toiletries I didn't have anything. It was a horrific experience. It was a horrific experience with the concession that handles the transportation, and these foreigners that I don't think they understood me and I didn't understand them. That was further aggravated by the arrogance of their American Airlines flight attendant. All in all a...

This was the WORST airport experience we've ever had. TSA staff were extremely rude. I had a walking boot on due to a broken foot. I specifically asked the TSA Agent if it needed to be removed and was told "That's up to you." I asked again for instructions in order to avoid delay. And received the same answer. Ended up spending 30 min with a female officer getting checked and scanned once I got to the X ray area. This was completely avoidable if the officers would have been friendlier and more informed. We had a completely different experience at the Myrtle Beach Airport. It was the most pleasant airport and...

If I were to base this review on Drew Homan the security guard it would be five stars. The way he handled the situation was amazing and he really helped me to not be as offended as I should've been with the lady at the front desk. Her conduct and attitude were shocking and I plan on calling to speak to someone in management at the hopes she'll be honest about her actions and receive the...