Ulta Beauty — Attraction in Fairfield

My boyfriend bought me a curling iron (hot tool) from ulta about three weeks ago. He got the pink 1 1/4 barrel. He didn’t keep the receipt, which was very stupid. The curls wouldn’t stay, I asked him to exchange it for a smaller barrel, once in the store he decided to just return it and give me the money to purchase it. The cashier wanted to refund him something like $49.50, when he paid about $70.00 Since there was a promotion, buy a curling iron and you get one free. I told him to wait and I’ll go exchange it myself. Once in the store I talked to the hair salon manager, explained the problem; she suggested it was the product in my hair. She put a kit to “help it stay.” So I bought it, tried it a few times, the curls still won’t stay. I went back in to exchange it for a smaller barrel and the cashier didn’t want to exchange it. She had me call customer services so they can find the transaction, email me the receipt and then exchange it. I called customer services spoke to a representive which was super rude. I asked to speak to a surpervisor because I didn’t have the information she was requesting of me (my boyfriend card information). The representative keep giving me the run around till I lost my cool and I asked to put a manager on the phone. Amber answered and all she can do was apologize for the inconvince. i asked for an explanation as why was it so difficult to exchange a curling iron, the explanation given to me; it depends on the associate if they want to exchange it or not without a receipt. WOW

So basically I went in two times for this issue, bought product to try to resolve it, spend over 15 mins waiting to talk to someone on the phone, waited ten mins to get a supervisor on the phone, and no solution. I decided to gather all things I purchased from Ulta within the last 60 days, get my money back and take my business somewhere else.

Terrible customer service!!! Terrible company. Take your business somewhere where YOUR...

I tried to fill out the survey on my receipt, however the survey has an error and won't allow me to complete. Here is my review in a nutshell. This store has some serious employee training issues and they all need a lecture about customer service. I had two small items to pay for, yet had to stand and wait while a customer went and found further items to fulfill her order. I was clearly in discomfort as I was was wearing a leg brace (I am recovering from foot surgery). There was only one cashier at the registers, yet there was another cashier standing and fussing over a display near the registers. It was very obvious that I am temporarily disabled, however neither cashier even bothered to look at me, not even when the cashier behind the counter stood idle while the customer left the counter to go pursue her other check out items. The cashier fussing with the display was gossiping with a customer, the cashier behind the register was OBLIVIOUS to my growing impatience and discomfort. Honestly, the two cashiers were acting like idiots. I was really happy to see an Ulta open in my mall, however, I will be hesitant to shop there again unless I have plenty of time to waste because the cashiers were clearly in their own little world. Honestly, I was standing there, wearing a leg brace, in discomfort, while a customer was allowed to hold up the line while she went and picked out some lip glosses. The whole scenario was utterly rude, and if the second cashier had half a wit about herself, she would have SEEN me and gotten on her register to ring up my sale. Sephora can be very busy at times but I have never witnessed such unprofessional behavior at the their store as I experienced at the Ulta in...

I went there to get my hair fixed from a hair dresser at another place that fried my hair. They did great job trying to fix my hair ( it has long way to go). I told the ladies I was new to town and looking for a new job and had this hair mess happen to me. They suggested I get eyelashes from the lady there. Omg biggest mistake ever!!! She glued them to my skin and my eyes swelled up. Thought was reaction to the lashes called to have them taken off they would help me till next day! Hello my eyes hurt so bad I wanted to scratch them out! So I called a lash place and they got me in right away. Said only time she had ever seen lashes this bad was when a girl came in who let her friend do them from watching YouTube video! My eyelashes are almost gone, glue is still stuck all over them, one eye is so red it’s hard to open and they are both so puffy and hurt! I’m so angry that this women works in a professional place and obviously didn’t know how to properly do lashes. She should be doing them to anyone ever! PS if your lashes hurt they are not done correctly! If I could give 0 stars I would.

PS. lady works at...