Mattress Firm Fairfield — Hotel in Fairfield

We were ready to purchase a bed set tempurdic from Mancini, but we decided to take a detour and go to mattress firm to see what they have to offer. Goose our salesperson was very knowledgeable with the bed we were looking and made us an offer we couldn't resist so we decided to oil the trigger. Goose took the time to explain everything. Can't wait to get our bed on Friday.

Update: although goose was great at explaining how the bed works, he promised us a warranty for the base (top of the line), he told us to come back on Friday and he can add it to the purchase without cost. Unfortunately, I was out of town on Friday, but I did let goose know that I will not be making it to the store. He was OK with it. He told us to come back on Saturday and he can process the rest of the transaction then. So That's exactly what we did only to find out that mattress firm was closed the time he told us to stop by. We went several times that day, because we thought it was a mistake that they were close when he told us that they will be open. We did go again on Sunday, but goose was nowhere to be found. We did go again Monday, again he was nowhere to be found. My wife Tried calling the store Asking for goose, but he wasn't around or he wasn't working the day we called. Of course we didn't leave a message. So on Wednesday, I stop at the store again and goose said he couldn't take care of the transaction because the boss was there and she was asking a lot of questions about us Calling and she recognized me from previous time that we showed up to the store. Today he called me yelling at me telling me why we were at the store and the boss is all pissed off asking questions. He was just belligerent towards me and I wasn't having it. I was ready to cancel The transaction and return the bed, not caring if I have to pay for restocking fee. It's a matter of principle. Stay away from mattress firm in Fairfield specially when dealing with goose, he ja shady and Does not respect customers who just paid enormous amount of money for a bed. Yelling at your customer and calling them doing work hours it's not the way to do business. They need to realize customers are always be right. I wasn't the one that promised to add warranty on the Base he did. I didn't know his schedule, so I decided to go to the store several times. And I will never ever step foot in that...

I want to let everyone know that you can't go wrong working with Aundria at Mattress Firm located on Holiday Lane near In-n-Out in Fairfield. I went in there with my daughter to find her a new mattress. She was sleeping on an old Ikea mattress for years and it was time to get her something new to sleep on. I considered purchasing one of those "Beds in a Box", but the price was higher than I wanted to pay for something I wasn't able to try out before making my purchase. When I mentioned this to Aundria she said that the "Bed in the Box" is an option for some people who don't have specific needs such as back pain or how you sleep (back, side or face down) required from their mattress,. It's basically a generic bed without many options. That made a lot of sense to me. My daughter sleeps on her back and at first wanted a firm mattress. As we talked to Aundria she had us try different beds and was very patient with us through the process so we could find the perfect bed for my daughter. It was so easy!! I also have to say that the price we paid for the bed at Mattress Firm was less than what I would have paid for the "Bed in the Box". I was surprised!! I thought buying a bed at a retail store would be so much more expensive. I was wrong!! If you're in the market to for a new mattress please go and visit Aundria at Mattress Firm. You won't be disappointed!! My Husband and I are going back to find a new bed for ourselves!! I'm looking forward to a good...

This morning I was very concerned .that my order had been lost or cancelled .but I met Sarah by text message.and she assured me. Thank she would get it figured out .well to my happy supprize .she text me saying she had found the original order and the package would be delivered by this coming Monday .I was very pleased .and thanked right away .but I feel she really went the extra distance . because about 2 pm this after noon there was a knock on the door and to uter amazement there was the order .this was very important to. Me because my wife works so hard she does not sleep well with the old pillows we have .but thanks to Sarah my wife sleep very well . What makes these pillows different is their wedge shapes and they will help with my wife's acid reflux and mine as well. So thank you Sarah from my Heart to you . And I just want the upper ranks to know that this is a very dedicated and very special employee and deserves a big pat on the back and I would like to hear back that she was given that pat on the back...