Carmen Fashions Bridal — Attraction in Fall River

Yesterday I went to a store called Carmen fashion there on Pleasant street. I went to try on my wedding dress, I thought it was a beautiful dress and the woman said that for me to reserve/buy it I would need to give at least 60% down payment. I said okay and paid. I paid the amount of $2279 but two hours later my mother told me that she had bought a dress for me. At the time I already called the store and asked to cancel, after all I got a dress from my mother, which was a surprise. I politely asked the store to cancel the order, after all it had only been 2 hours since I had closed the contract. They said they wouldn't cancel. I said "but it hasn't even been 3 hours since I made the reservation and I didn't even ask you to change anything in the dress !!! Literally nothing" and yet they didn't want to cancel. I'm only getting married in the middle of next year, and the date is very far away.

I even said that if I didn't like my mother's dress, I would probably even keep theirs, but they said they wouldn't cancel, and that I would probably buy it somewhere else.

I asked if they could use the value of the dress with my bridesmaids, and they said no and that they would only use the value of the dress in another dress. After so much insistence on a refund , and because I went there in person , they said they would let me use the amount with the bridesmaids, and they were only doing it because they "are nice". I was already so upset with the store that I just said I wanted the amount back. They said that the receipt said "no refund on special orders". I asked "what exactly is special orders, because I didn't ask to make the dress, and I didn't even ask to change anything" and they said that special orders is any dress that they need to order —- but I literally just walked in the stores, tried the dress and picked it ! I did not order anything. The dress was already there.

The store was about to close and they said they had to leave. I left kindly and very upset.

The store has beautiful dresses, but the lack of empathy for others is evident!!! They did not care at all. They only cared about the money. What if I was a person that was not getting married anymore ? What if something happened and I could not have it anymore?

I'm legal here / American and I definitely contacting my lawyer because that’s...

If you are looking to buy a wedding dress, BM dresses, and dresses for your moms at a store that delivers personal and friendly service by experienced staff who care about making your wedding day perfect, then I suggest you go to Carmen Fashions. After going to a few other bridal gown retailers with very little success, I decided to make an appointment at Carmen Fashions. I had been a MOH in a wedding in which the bride had gone to Carmen Fashions for her and the girls' gowns several years ago and had a great experience then.so I figured I'd give them a try. I went in with pictures of a few different styles that I liked but also had an open mind. Mary Jo was amazing! She picked out dresses that fit the criteria I gave her and that were within my budget. There was one dress that I absolutely loved, however, it had this beading on the top of the bust that completely ruined the dress for me and it did not have the straps and buttons I wanted. This was not a problem for Carmen Fashions though. Mary Jo told me that she could order the dress without the beading and that they could add the straps and buttons I wanted. She made me feel comfortable and confident that this could be my one of a kind perfect wedding gown. And I'm so glad I trusted her and said yes to the dress! When it came in without the beading, I knew I had picked the right dress and with a few alterations appointments, it was exactly the dress I had envisioned. Not only did my gown come out perfect, the girls dresses were amazing! The alterations were done very well and the dresses couldn't have fit them better. The moms also had a wonderful experience and that is saying a lot especially since my mom isn't one for shopping let alone gown shopping. But the ladies at Carmen Fashions made it so easy and fun shopping for dresses! I can't thank Carmen Fashions enough for all the work they did on my dress, the girls' dresses and the moms' dresses. And I wouldn't recommend going anywhere else but there for your...

Very unprofessional establishment. Upon arriving to Massachusetts, my bridesmaid dress did not fit as I am pregnant and gained wait. Called Carmen Fashions about a few days before and asked if they could fix it.. they said yes and ensured the dress would fit before the wedding. Because my family knows sewing, we had asked for the dress to be fixed only in the back and opened up. Making it and open dress and hide the zipper. They said “we can fix it no worries”. Paid $60 for the dress to be even tighter. Resulting in me having an anxiety attack for 45 minutes the night before the wedding… and having my mother and I drive to Walmart to try and find ways to fix it at 10pm and try ever which way till 1am the day of the wedding… I have receipts. Not ONLY did my dress not fit.. but 15 minutes before the wedding began my mother (bride) and I were forced to start sewing up all 3 bridesmaid dresses because the belts were falling off, pieces of belt jewels were missing , and sleeves were coming off. Brides and bridal party shouldn’t be sewing their dresses 15 minutes before walking down an isle.. we were very fortunate to know how to sew and have daughters of friends find me a used prom dress from their daughters the morning of the wedding. It’s uncommon to have that many people to help you out minutes before the wedding. They did not want to refund the $60 that it took to ruin my $200 dress even more. They kept giving excuses saying “we were rushed”. Well let’s say this… IF YOU FELT RUSHED THEN TELL US BEFORE YOU RUIN DRESSES … how about that? Because it would have given us more than enough time to find me a dress rather than us rely on YOU to fix a simple zipper issue. No longer will I be walking into Carmen fashions. We kept a good composure to you but for you not to even have sympathy...