Pizza Time Fallrive — Restaurant in Fall River

I called this place, they put me on hold, I drove 11 minutes to Pleasant St. I was still on hold, I arrived at their location to see 5 ppl sitting down and having their meals. The girl asked if she could help, i said yeah, im still waiting on the phone, I'm waiting for you to take my order, she was like okay, I am sorry to keep you waiting, I told her that I was upset, i was expecting to order on the phone and when I arrive, I would just pick it up. I informed them about bad customer service and the mother tried telling me that the phone hung up, I told the mom, i showed ur daughter my phone and it was still counting and I could hear people talking on the background and ur daughter apoligized when I got here, please dont call me a liar.. Man, not even a discount offered for the trouble. I can careless about the darn discount, but it's another ball game when you try to call me a liar. You made a mistake, keep your customers happy. It's the principle for me. Other than the service, the food is very good.. so everyone's experiences will be different. I am just giving the review on the service. However, the food is great. I like to get great service and great food, not one or the...

I recieved my salad with a dead fly in it. I called to let the staff know there was a fly in the chicken casear salad that I ordered. I was rudely told they don't have flies. Will not be ordering from them again. Too bad because I really enjoyed them for awhile. Awful quality and $11 wasted with no customer service what's so ever. Edit: I didn't talk over anyone. I said I didn't want anything for free but you should change out your lettuce. Yes I bought two dinners. I ordered last night. Sorry that is not from a grill with wings and a head 🙄. I was more than nice and the staff was speaking over me. This isn't how you keep business. That isn't marinade. Closeup picture for clarity. Edit 5/3/23: Thank you for the reply after a year later. This is not a fake picture. But thanks for the "mature" response. Please take that energy and fix your problems in your resturant. Edit 4/14/25: Thank you to the owner for messaging me again 2 Years later. I hope you are doing better and don't have dead flies in your food anymore. I am not a scam and this should have been dealt with years ago. Very...

From the time pizza time opened until the last couple of weeks I told everyone how great they were. Food and service. However I ordered on line last week and wanted the chicken on the side for my salads I ordered 3 total and also a steak tips salad. I got a call a half hour after my order to tell me they had no steak tips and that I would have to pay an additional charge because I wanted the chicken on the side. I was really upset but the girl on the phone said that the owner said to charge us. So I canceled the order especially since it had been a half hour later that they called. So last night I ordered a pizza. So I have ordered from pizza time at least 1 time a week for a long time. I waited an hour. I called to find out about my order and was told that it was cancelled by the owner. Very confused I said why? She said I live too far. Mind you I’ve been ordering from there since they opened. Also I was not called or notified that the order was cancelled. I will not do business with them again which is sad because they use to be a...