The Rocket Toys Candy & Gifts — Attraction in Ferndale

Buyer beware! If you buy a broken or otherwise faulty item you won't get a refund.

I came here to buy a puzzle. I bought it as a gift for my husband the other day as assembling puzzles is one of his favorite past times. I brought it home to him excited to surprise him with a premium looking very "aesthetic" (as the kids say) puzzle.

He started on the puzzle almost immediately and within minutes of starting he tells me that the pieces aren't cut well- many are stuck together, some are broken, others break or tear as you try to separate them with the usual force you'd use to begin a puzzle. At this point I'm not sure who's more disappointed & frustrated.

Within 2 hours of purchase I return to the store for a refund for a puzzle that costs more than 2x as much as the average puzzle but performs like it came from the dollar store. (Which would be fine if I'd actually paid $1 at the dollar store). Of course this would be a breeze right? Since I returned as a dissatisfied customer within hours of purchasing, receipt and product in hand.

Nope. At first they just told me they don't accept returns on puzzles. Next as I explained the problem someone who im presuming was the owner/manager came over to tell me that no one had ever returned this puzzle before even though I- a customer was standing in front of him, ya know- returning it.

Finally they said that they'd give me the exchange (even though I'd asked for a refund) to buy more things from the store which in this event had not given me any confidence with which to shop there or recommend the...

Super over priced (I own a small specialty store with similar items so I know the general cogs for these items) and they wouldn’t allow my respectful teenage daughters to walk around with me just outside the store. Lost our business for good. Also, the employees are pretty rude. My nephew put his mouth on a whistle on a different stop in, which clearly meant I was buying it for him, and the employee walked over and said “congratulations, you just purchased that whistle.” Super condescending and rude. As a small business owner, I would never talk to a customer that way. I’ve also been ignored at check out while the employees had a conversation on more than one occasion. Since December I’ve spent at least $500 in the Rocket, but I...

My cousin and I had walked in with two drinks they told us “oh drinks aren’t allowed” we responded politely and saidokay we’ll just go outside! We walked out and we’re just gonna finish our drinks outside then come back in. Then this family with a whole PIZZA box walked in and they didn’t say anything to them even though after we walked outside we checked the door and it said no food OR drink. We walked out back in because that just doesn’t make sense so we ask them and they gave major attitude and still didn’t do anything about those people. And I just want to say that I have had a negative experience there before but this just solidified it for me that the staff are disrespectful and I will...