The Shard Shop — Attraction in Florida

Families please read - Beware..staff and owner not good with children and families. My family and I had a very uncomfortable experience. We arrived for a class that we booked the day before with a kind female employee who explained to us in great detail how things work. We booked two boards that the employee said we could help our children create. She explained we'd stand around them and might not have a seat if the class was full, but would be able to create art with our children. We were thrilled to make memories and support a local business. Upon arrival, we were greeted with rudeness and disgust at our lack of understanding and confusion - apparently each person must purchase a board (we were not told that fact but would have been happy to do so had the owner not escalated the situation to an agonizingly uncomfortable degree). We did not understand what the class routine was because we were TOLD THE WRONG INFORMATION, but the young girl at the counter was extremely rude and disrespectful when we asked questions. We were being blamed. I asked my children to walk away so they did not hear the disrespect. We asked to speak to the manager and the girl walked away, whispered something in an older woman's ear, and this woman stormed over with anger, irritation, and annoyance - not a shred of kindness, understanding, or eagerness to help. We were baffled and confused. We immediately felt attacked, as if we were criminals or in trouble. ?? She proceeded to imply that we were "LYING", that we "CHEATED THEY SYSTEM" and she told us we "tried to come in here and buy only 2 boards for 6 people!", and spoke in a condescending tone to tell us multiple times "this has never happened before" and "we have 5 star reviews on every platform" - bragging and blaming us. Yikes... She threw her 'store policies' around like were were here to steal from her, yet never helped us navigate how to make it right so we all could participate. Had I known my confusion would have been met with such a sharp, ungracious, and offensive response from the store owner, I would have never entertained the idea of family fun at this location. I was caught off guard and felt embarrassed and immediately attacked... please note - this is not a place for families. Toxic chemicals in a small room, sharp overpriced glass (it is NOT that expensive) and customer service that no one should pay money for. I cannot stress this enough... this owner is not prepared to deal with customer questions with kindness and grace... neither are the employees.. and she should most certainly NOT be working children or families who come in to make memories. Take the owners advice - before kicking us out (yes, we were asked to leave - confused and baffled but appreciative that she gave us our money back) she shared we should go to Rock Paper Scissors - across the street. Such fun, welcoming environment, safe experience. Take her advice... spend your family time elsewhere! Side note - I am sure she will take the time now to respond to this review with kindness and respect, but please know the negative reviews tell the stories of what could happen if you find yourself in a position to be asking for kindness and respect. Don't go looking for it at...

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If you're like me, you might feel intimidated by the idea of creating "real" art. That's exactly why I'm so grateful we discovered The Shard Shop's offsite workshop experience.

From the moment they arrived, the team understood exactly what we needed. They didn't just bring supplies - they brought a proven process that transforms artistic uncertainty into creative confidence. Every step of the way, they guided us with patience and expertise, showing us how to turn simple pieces of glass into meaningful works of art that tell our own unique stories.

Here's what made it magical: They didn't just teach us techniques - they helped us overcome our creative fears. As our guide through this artistic journey, The Shard Shop team created such a safe, supportive environment that even our most hesitant team members found themselves fully immersed in the creative process. They showed us that we ALL have an artist within.

The transformation I witnessed was incredible. People who started the workshop saying "I'm not artistic" ended up creating stunning pieces that deeply reflected their personal journeys. The pride and joy in everyone's eyes when they completed their artwork was absolutely priceless. We didn't just make art - we discovered parts of ourselves we didn't know existed.

If you're looking for an experience that will take your team beyond the ordinary and help them discover their creative potential, The Shard Shop's workshop is your answer. They've mastered the art of turning creative anxiety into artistic triumph, and I guarantee your team will walk away not just with beautiful artwork, but with renewed confidence and inspiration.

Don't let fear of "not being artistic enough" hold you back. The Shard Shop team knows exactly how to guide you from uncertainty to creative success. Book them for your next team event - it's an investment in both art and personal growth that you won't...

Not a good experience today. They were out of wood panels and my mother in law, whose birthday we were celebrating, had to pick a cheap canvas to make her art. It does not hold the shards in like the wood. I found the whole experience to be over-priced considering the cost of recycled glass and canvas being so cheap. At the end of the event some woman (possibly owner) tried to over-charge me by $100 MORE as we were leaving, even though my husband had already paid $300. She was very unfriendly, not-welcoming, and offensive. She said we made an adult art and we only paid for a child but no one told us the difference between the adult vs. child canvas so we had no idea my daughter had picked an adult board. She proceeded to make art on it and no one told us it was a 50$ mistake until we made it. Also, the woman presenting the class told the other party they could make two pieces of art so naturally my daughter chose two. The woman made it sound like it was included but apparently wasn't because when I left they said we owed $100 more dollars even though we had already paid $300. I never saw anyone else in the other parties pay for doing two arts ONLY ME strangely, so this made my party feel singled out. Do yourself a favor and go next door to Rock Paper Scissors and make 3D art 1/10 of the price. Recycled Glass and resin aren't...